RFQ 25-0180634 Ciena Support and Subscription Renewal

The California Department of Technology (CDT) has issued Request for Quote (RFQ) 25-0180634 for Ciena hardware support and software subscription renewal, targeting a one-year term from July 27, 2025 through July 26, 2026. The procurement covers comprehensive support services for Ciena network equipment, specifically for 6500, 3942, 5142, 5160, 5170, 5171, and 8700 series models. Deliverables include standard hardware warranty repair, next business day managed spares, remote diagnostics, software updates, worldwide telephone support, and access to an online trouble ticket tracking portal. Bidders must submit an electronic quote by 3:00 PM Pacific Time on July 3, 2025, with the contract to be awarded to the lowest, responsive, and responsible bidder. Key evaluation criteria will include compliance with administrative requirements, completion of mandatory attachments such as a cover letter, administrative requirements checklist, and security and confidentiality statement, as well as submission of required documentation like a seller's permit and Secretary of State certification.

The RFQ includes provisions for small business and disabled veteran business enterprise (DVBE) preferences, potentially offering incentives for bidders meeting specific certification requirements. Participating vendors must adhere to strict data protection and confidentiality guidelines, with potential penalties for unauthorized information disclosure. While the specific budget range is not explicitly stated, the comprehensive nature of the support renewal suggests a significant technology infrastructure investment. The procurement covers multiple jurisdictions including Sacramento County, Sacramento City, and West Sacramento City, indicating a broad technological support need across state and local government entities. Vendors must demonstrate capabilities in network equipment support, remote diagnostics, and comprehensive technical assistance to be considered for the contract. The RFQ emphasizes the importance of technical competence, security compliance, and the ability to provide seamless support for complex network infrastructure.