RFP Video Based Interview Platform Provider

The City of Oakland Human Resource Management Department is requesting proposals for a video-based interview platform provider to support remote recruitment and hiring, with proposals due September 11, 2026 at 2:00 p.m. PT and a voluntary pre-proposal meeting on August 31 at 1:00 p.m. PT via Microsoft Teams. The L/SLBE participation requirement is set at 0% for this scope.

The platform must be cloud-based and browser-accessible, supporting on-demand one-way video interviews, live recorded interviews, written essay assessments, competency-based evaluations, identity verification, and independent assessor evaluations. Integration with the City's NeoGov applicant tracking system is highly desired. Respondents must provide detailed cost proposals itemizing implementation fees, annual licensing costs, technical support, training, NeoGov integration, identity verification, and any additional or premium-feature fees.

Experience providing video-based interview services to large public-sector organizations is highly desirable. Successful contractors must obtain a current City of Oakland Business Tax Certificate and comply with the Living Wage Ordinance for contracts exceeding $25,000 and applicable Oakland Minimum Wage and Equal Benefits ordinances. The City will withhold the final 10% of contract value pending successful completion of work.

The initial contract term is three years with an option to extend for an additional two years at the City's discretion. Evaluation criteria are weighted as follows: relevant experience (20 points), qualifications (20 points), organization (20 points), approach (20 points), cost/fee proposal (10 points), and other factors including presentation and responsiveness (10 points), with potential L/SLBE preference points of 2–10 additional points. The deadline for questions is September 1 at 5:00 p.m. PT. Short-listed firms will be invited for interviews anticipated in Fall 2026, followed by contract negotiations and award.