RFP for Managed Service Provider for Information Technology Services

The City of Bloomfield Hills has issued a Request for Proposal (RFP) for a Managed Service Provider (MSP) to support its municipal IT infrastructure, with proposals due on July 30, 2025, at 2:00 p.m. The procurement seeks a comprehensive IT service provider to manage network infrastructure across three municipal buildings, currently comprising 90 internal IP addresses, 45 active users, 42 workstations, and 8 servers. Key service requirements include service desk support, network monitoring and administration, server administration, backup services, desktop management, security and compliance, and professional services. The MSP must meet rigorous service level agreement (SLA) standards, including 99.9% monthly uptime for critical systems, incident response times ranging from 15-30 minutes for critical issues to 1 business day for low-priority inquiries, and comprehensive security compliance aligned with CISA guidelines. Evaluation criteria will emphasize quality, experience, and references, with the city prioritizing the most qualified and competent vendor over lowest cost. The contract period spans from award through June 30, 2030, covering five fiscal years, and requires annual penetration testing, continuous 24x7x365 monitoring, and monthly reporting on SLA adherence, incident trends, and end-user satisfaction.

The RFP documentation does not explicitly specify set-aside designations or restrictions on respondent types, nor does it list incumbent vendors or current contractors. The pricing structure will be comprehensive, with cost proposals covering service desk support, network administration, server administration, backup services, desktop services, security and compliance, professional services, and Microsoft Office licensing across each of the five contract years. While specific budget ranges are not detailed in the provided documentation, the complexity of services and infrastructure suggest a substantial multi-year technology services contract. The city's current technology environment includes multiple servers, workstations, and a network infrastructure that will require seamless integration with the selected MSP's systems and processes. The procurement appears open to qualified managed service providers with demonstrated capabilities in municipal IT support, robust security protocols, and comprehensive technology management strategies.