RFP - community care coordination (C3) strong

The County of San Diego, Department of Housing and Community Development Services, Office of Homeless Solutions, is requesting proposals for Community Care Coordination (C3) Strong services under RFP 13083, with proposals due August 13, 2026 at 3:00 p.m., and a pre-proposal conference on July 13, 2026 at 2:00 p.m. via Microsoft Teams. A 15% Small-Local Business preference under Board Policy B-53 applies, and proposers must demonstrate 3% Small-Local Business Subcontractor Participation or show good faith efforts to meet this requirement.

The scope requires comprehensive care coordination, service navigation, peer support, and housing-related assistance to justice-involved individuals experiencing or at risk of homelessness with complex behavioral health and social needs, with particular emphasis on individuals released from County detention facilities, especially Vista Detention Facility in North County. Services must be available 7 a.m. to 6 p.m., seven days per week, year-round, with facilities open a minimum of 40 hours weekly and staff available to pick up participants from jail seven days per week. The contractor must maintain service ratios of 25 to 35 participants per case manager, leverage Medi-Cal resources, and establish contracts with managed care plans.

The anticipated contract value ranges from $28.12 million to $29.6 million over five years (one base year plus four optional one-year renewals), with the first-year maximum between $5.32 million and $5.6 million. The budget structure includes Personnel and Fringe Benefits, Services and Supplies, Subcontracts/Consultants, Payments for Participants (Permanent Rental Assistance, Temporary Rental Assistance, and Flex Funding), and 10% overhead.

Mandatory IT and data security requirements include HIPAA compliance, SOC 2 Type 2 audit certification, FIPS 140-3 encryption, Endpoint Detection & Response software, annual penetration testing, and weekly vulnerability scanning, with all data processing and storage within U.S. borders. A Linguistic and Cultural Diversity Plan demonstrating historical and planned workforce diversity in Spanish, Vietnamese, Tagalog, Arabic, and Somali language capabilities and DBE/ESB/MBE/WBE subcontractor utilization is required. Performance objectives include engaging 85% of referred individuals within seven business days, placing 95% of housing-need participants into housing upon jail release, and achieving 50% housing stability within 12 months of program exit. Written questions are due July 23, 2026 at 5:00 p.m.