RFI#E500954JH - Student Interaction Management Solution
Closed State & local contract opportunity Posted
- Solicitation number
- 2137691
- State
- New York
- Responses due
Opportunity facts
- Jurisdictions
- Point of contact
-
- Jessica Hill jjhill@albany.edu (518) 437-4579
Updated .
About this opportunity
The University at Albany (SUNY) is issuing RFI #E500954JH to gather information on student interaction management solutions for centralized Financial Aid constituent communications, with responses due August 25, 2026. This is an information-gathering exercise, not a formal procurement, and will inform the University's future procurement strategy and product evaluation.
The University seeks a single platform capable of centralizing, tracking, and managing constituent interactions across multiple communication channels — including Financial Aid service activities — to improve service consistency, reduce staff burden, increase operational efficiency, and maintain a comprehensive, auditable record of interactions throughout the student lifecycle. The RFI invites vendors to describe available products, services, implementation approaches, industry best practices, and potential procurement strategies that could support these objectives.
No contract value, term, set-asides, or immediate award timeline is specified in this RFI stage. Responses will inform the University's evaluation of available market solutions and shape a follow-on formal procurement strategy, which has not yet been scheduled.
Opportunity text
The University at Albany (SUNY) is seeking information on solutions that support the centralized management of Financial Aid constituent communications and service activities. The University is interested in a single solution that can centralize, track, and manage constituent interactions across multiple communication channels to improve service consistency, reduce staff burden, increase operational efficiency, and maintain a comprehensive, auditable record of interactions throughout the student lifecycle. This RFI is intended solely for information gathering and planning purposes. Responses will assist the University in understanding available products, services, implementation approaches, industry best practices, and potential procurement strategies.
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