RFI 27-05706 for Customer and Relationship Platform
Closed State & local contract opportunity Posted
- Solicitation number
- BD-27-1060-ITD00-ITD00-133583
- State
- Massachusetts
- Responses due
Opportunity facts
- Jurisdiction
- UNSPSC code
- Points of contact
-
- Shawn Johnson itdinvoices@mass.gov (617) 626-5626
- Tiffany Chen tiffany.chen3@mass.gov (617) 626-4553
Opportunity details come from commbuys.com. Updated .
About this opportunity
The Commonwealth of Massachusetts is soliciting industry feedback via RFI 27-05706 for an enterprise customer and relationship platform, with responses due October 16, 2026. This is a pre-procurement RFI; a formal RFQ (27-05706) has also been posted and follows this information-gathering phase.
The scope encompasses enterprise capabilities for customer and organizational relationship management, sales and account processes, service interactions, engagement, workflow automation, data analytics, legal case management, security, accessibility, and related business processes. The platform must integrate with existing state systems and support the Commonwealth's customer relationship and business process management needs across multiple functional domains.
The RFQ specifies detailed technical requirements, functional specifications, implementation timelines, ongoing support and maintenance, data security and compliance standards, and integration capabilities. Vendors will be evaluated on functional and technical requirement fulfillment, demonstrated experience with similar implementations, pricing competitiveness, and proposed service level agreements. The solicitation includes contract renewal or extension options and service delivery expectations for long-term platform management.
No set-aside, preference program, or estimated contract value is identified in the available materials. The RFI document itself is attached (81 KB, posted September 17, 2026) and contains the complete scope detail.
Opportunity text
The purpose of this RFI is to solicit industry feedback for products and solutions that deliver enterprise capabilities for customer and organizational relationships, sales and account processes, service interactions, engagement, workflow, data, analytics, automation, legal case management, security, accessibility, and related business processes . See RFI document for complete detail.
Files
| File | Type | Posted |
|---|---|---|
| RFQ 27-05706 for Enterprise Customer and Relationship Platform 09.17.26.docx | DOCX document | |
| RFI 27-05706 for Customer and Relationship Platform Questions and Answers.xlsx | XLSX spreadsheet |
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