RFI 27-002 - CAHPS Survey and Admin for CMS Quality Measures

The State of Alaska Department of Health, Division of Senior and Disabilities Services, is issuing RFI 27-002 to gather vendor capabilities for administering the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey in compliance with CMS 2028 Quality Measure Set requirements, with responses due August 14, 2026.

The survey will be administered to approximately 4,600 Alaskans aged 18 and older enrolled in six home and community-based services waivers: Intellectual and Developmental Disabilities Waiver, Alaskans Living Independently Waiver, Alaskans with Physical and Developmental Disabilities Waiver, Children with Complex Medical Conditions Waiver, Individualized Supports Waiver, and Community First Choice Services. The vendor must complete all work within twelve months and demonstrate capability in survey administration, data validation and analysis, geographic stratification, and CMS 2028 Quality Measure Set–compliant reporting.

Vendor responses must include company information; demonstrated CAHPS or similar survey administration experience; ability to fulfill CMS reporting requirements; project completion timeline; standard reporting capabilities; staffing plan overview; and estimated costs. Responses are due by 12:00 p.m. Alaska time and should be submitted to Procurement Officer Alison Carpio at alison.carpio@alaska.gov.

This is an information-gathering RFI only and does not obligate the state to conduct a subsequent solicitation, execute a contract, or provide compensation for response preparation. Response contents remain confidential until a Notice of Intent to Award is issued, after which they become public record under the Alaska Public Records Act unless the respondent requests and the procurement officer agrees in writing to protect trade secrets and proprietary data.