Pre-Employment/Promotional Testing for Emergency Communications

The City of Raleigh, North Carolina is requesting proposals for pre-employment and promotional testing services for the Emergency Communications Center (911) under RFP, with proposals due November 13, 2026 at 5:00 PM EST and written questions due October 30, 2026.

The scope requires a comprehensive software platform that evaluates key competencies for Public Safety Telecommunicator (PST) candidates across cognitive, technical, and situational domains including map reading, reading comprehension, typing speed, data entry accuracy, multi-tasking, decision-making, oral comprehension, cross-referencing, mathematics, critical thinking, and memory recall. Optional promotional-testing capabilities include written and oral communication assessment, leadership evaluation, performance under stress, and strategic decision-making. Proposers must provide at least three references from similar projects completed within the past three years and detailed team qualifications and methodology.

Evaluation is weighted as follows: corporate background and experience (20 points), firm financial stability (20 points), project understanding (20 points), project approach (15 points), team firm experience (10 points), and proposed cost (15 points), with potential interviews or demonstrations adding up to 5 additional points. Proposers must submit cost information as a not-to-exceed total contract amount with hourly rates fully burdened to include all costs, overhead, and profit.

Submission requirements include one signed original, one electronic PDF version on USB flash drive, and three copies of the proposal, with cost information in a separate sealed envelope. Proposers must provide recent financial statements. The anticipated evaluation period is weeks 5–6 from the RFP date, with tentative selection announcement on December 1, 2026. Contract terms will be defined upon award, with options for renewal or extension as specified in the executed contract. The City reserves the right to reject any or all proposals, negotiate with selected firms, and cancel the RFP at its discretion. All proposals become the property of the City and are subject to North Carolina public records laws.