PRCR Interpreter Services

The City of Raleigh Parks and Recreation Department is requesting proposals for professional interpreter services to support recreational programs for participants requiring language assistance, with proposals due November 5, 2026 at 5:00 PM EST.

The scope requires qualified interpreters (American Sign Language, Certified Deaf Interpreting, or other appropriate modalities) with current credentials in good standing; an interpreter coordinator to manage scheduling, assignments, and service quality; proof of liability insurance; and support for both planned and short-notice interpreter requests throughout an annual calendar year. Vendors must maintain Commercial General Liability insurance with minimum coverage of $1 million per occurrence and $2 million aggregate, along with Automobile Liability and Workers' Compensation coverage for the entire contract term. All interpreters must meet background check requirements.

The contract term is two years with renewal options as defined in the final service agreement. Vendors must submit fixed rates applicable to the entire contract term and clearly identify any requested annual rate adjustments. Proposal format requires one signed original, one electronic PDF on USB Flash Drive, and three copies submitted to Deirtra Spellman at 2401 Wade Ave, Raleigh, NC 27607.

Evaluation criteria (in stated order of weighting) are Corporate Background and Experience (20 percent), Firm Financial Stability (20 percent), Project Understanding (20 percent), Project Approach (15 percent), Team Firm Experience (10 percent), and Proposed Cost (15 percent). Interviews or demonstrations, if conducted, can add up to five additional points. The lowest-cost proposal receives maximum cost points; remaining proposals are scored using a specified formula. Proposers must submit recent financial statements (audited, reviewed, or compiled by an independent CPA), at least three references with similar services experience, a detailed project understanding and approach narrative, team experience and certifications with resumes, and completed cost forms with itemized pricing. Written questions are due October 21, 2026 at 5:00 PM EST, with the City's anticipated response by October 28. An evaluation meeting is anticipated for November 19, 2026, with selection announcement tentatively scheduled for November 24.