PONDERA SAS

The South Carolina Department of Social Services (SCDSS) has issued a Request for Proposal (RFP) numbered 5400020907 for the procurement of Pondera Fraud Caster Module & Subscription and Cast Tracker Subscription software solutions. The solicitation seeks a comprehensive fraud analytics and case management system capable of supporting up to 300,000 households, 10,000 retailer profiles, and 70 users. Deliverables include master design documents, data specifications documentation, system training (both onsite and web-based), and help desk support with defined service level agreements. The implementation is estimated to occur within 120 days of receiving source data, with go-live dates established after master design document approvals. Key requirements include deployment on Microsoft Azure infrastructure and mandatory Pondera-certified reseller status. The RFP timeline includes questions due by February 26, 2021 at 2:00 PM EST, and proposals due by March 10, 2021 at 2:00 PM EST, with award notification scheduled for March 25, 2021. Evaluation criteria are weighted as follows: Company Experience (40 points), Help Desk Support (30 points), Price Proposal (20 points), and System Training (10 points), with award made to the highest-ranked responsive and responsible offeror.

The solicitation does not include any specific set-aside designations or preferences, as confirmed by the South Carolina Procurement Code Section 11-35-1524(E)(5)(b). Offerors must submit a Service Provider Security Assessment Questionnaire addressing data security, encryption, disaster recovery, and breach notification procedures. The contract includes a two-year initial term beginning March 20, 2021, with three one-year renewal options for a maximum contract life of five years. Pricing is structured on a per-year basis across five contract years, with separate line items for FraudCaster and CaseTracker subscriptions. The contract requires comprehensive liability insurance, including $5 million per occurrence/$10 million aggregate cyber liability coverage, and mandatory compliance with South Carolina information security and privacy laws. Pricing for the initial two-year term is fixed, with potential price adjustments upon renewal subject to Procurement Officer approval, limited to the Consumer Price Index "all items" increase or lesser justified amounts. While specific budget ranges are not explicitly stated, the comprehensive nature of the software solutions and the required infrastructure suggest a significant investment in fraud detection and case management technology.