Online Proctoring Solution
Closed State & local contract opportunity Posted
- Solicitation number
- 2137608
- State
- New York
- Responses due
Opportunity facts
- Jurisdiction
- Point of contact
-
- Caron Christian caron.christian@cuny.edu (646) 664-3062
Updated .
About this opportunity
The City University of New York (CUNY) is requesting proposals for an online proctoring solution to support approximately 604,000 seats across its multi-campus system, with proposals due September 10, 2026 at 1:00 PM EST and written questions due August 28, 2026. A 30% participation goal for New York State certified Minority-Owned and Women-Owned Business Enterprises (MWBEs) and a 6% goal for Service-Disabled Veteran-Owned Businesses (SDVOBs) apply; proposers must submit either a Supplier Diversity Utilization Plan or Request for Waiver. The Procurement Lobbying Act applies, with a restricted period commencing with publication of the solicitation.
The solution must support live remote proctoring, automated AI-powered proctoring, identity validation, environment monitoring, and anomaly detection, integrated with CUNY's Learning Management System (D2L Brightspace) via Learning Tool Interoperability (LTI). The platform must achieve 99.5% uptime, comply with WCAG 2.2 AA accessibility standards, and hold SOC 2 Type II certification. Integration with Oracle Access Management via SAML 2.0, OIDC, or OAuth 2.0 is required. All services are performed remotely. CUNY anticipates annual demand ranging from 180,000 to 420,000 proctored sessions depending on adoption rates, with live proctoring estimated between 450,000 to 546,977 hours annually.
Mandatory minimum qualifications include five years of experience providing similar services to higher education institutions, verifiable operating history with at least three comparable clients, and authorization to work in New York State. One contract will be awarded based on best value using minimum qualifications (pass/fail), Diversity Practices Questionnaire (5 points), Technical and Management Proposal (50 points), Price Proposal (30 points), and Oral Presentation/Product Demonstration for short-listed proposers (15 points). Pricing must include one-time implementation costs and annual subscription fees for five years based on unlimited automated proctoring for approximately 230,000 FTE students plus live proctoring hourly rates. The five-year contract term commences upon approval by the New York State Attorney General and Comptroller, with award anticipated October 2026, pilot go-live January 2027, and university-wide rollout by June 2027.
Opportunity text
The City University of New York ("CUNY" or "University") is seeking qualified firms to provide an online proctoring solution as described herein (the"Services"). Interested respondents are highly encouraged to review in detail the attached solicitation document and if the minimum qualifications are met, to submit a proposal in full accordance with the submission requirements as detailed within. The Procurement Lobbying Act (PLA) Applies to this Solicitation.The restricted period began with the publication of this ad. Compliance Procurement Lobbying ActRequired Forms: Vendor shall complete, sign and submit the following forms if theyare selected:1. "Offerer's Affirmation of Understanding of and Agreement pursuant to State Finance Law §139-j(3) and §139-j(6)(b)"2. "Offerer's Disclosure of Prior Non-Responsibility Determinations and Certification of Compliance with State Finance Law §139-j and§139-k". Contact with CUNY:Under the requirements to the PLA, all communications regarding advertised projects are to be channeled through the Designated Contact. Communication with respect to this procurement initiated by or on behalf of an interested vendor through others than the Designated Contact may constitute an "impermissible contact" under NYS lawand could result in disqualification of that vendor. Rules and regulations and more information on this law, please visit:http://www.ogs.ny.gov/aboutogs/regulations/advisoryCouncil/Faq.htm(AdvisoryCouncilFAQs)Business Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Not Applicable Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 30.00%
Files
| File | Type | Posted |
|---|---|---|
| UCO 1017 - Online Proctoring Services.pdf |
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