NP RFP- ADPH Vital Records Processing Services

The Alabama Department of Public Health is requesting proposals for vital records processing services for the Alabama Center for Health Statistics under a nonprofessional RFP, with proposals due November 16, 2026 and questions due October 28, 2026.

The scope encompasses five service channels: telephone and fax processing, in-person kiosk services, funeral home portal services, mail processing, and web-based online ordering. The awardee must integrate with the department's ViSION internal processing system, authenticate customer identities, process payments securely, and maintain call center availability from 7:00 a.m. to 7:00 p.m. CST Monday through Friday. All supplier employees must be physically located in the United States and possess a minimum of three years' experience implementing similar services for government agencies. The supplier must demonstrate capability to go live within 60 days of contract award, support multiple languages, ensure ADA compliance, record 100% of calls, and provide three active references from other vital records jurisdictions.

The contract structure is an initial two-year term with options to renew for an additional two-year period followed by a one-year period, for a maximum total of five years, subject to Chief Procurement Officer approval. Estimated annual transaction volumes total approximately $1.46 million across all channels, with the largest volume in in-person kiosk services at $304,000 annually. The supplier must assume all liability for chargebacks and guarantee same-day payment of vital records fees to the department; the supplier provides all services at no cost to the department.

Evaluation is on a 100-point scale: 18 points for supplier response requirements, 37 points for telephone and fax processing capability, 5 points each for in-person processing, funeral home portal, and mail processing, 10 points for online processing, and 20 points for cost. Proposals must be mailed or hand-delivered in a sealed envelope to the Alabama Division of Procurement, 100 North Union Street, Suite 192, Montgomery, Alabama 36104, by 4:30 p.m. CT on November 16, 2026, with one electronic copy on a USB drive included.