New Mexico Crisis and Access Line Services
Closed State & local contract opportunity Posted
- Solicitation number
- RFP 27-630-7901-0007
- State
- New Mexico
- Responses due
Opportunity facts
Opportunity details come from newmexicohsd.bonfirehub.com. Updated .
About this opportunity
The New Mexico Health Care Authority is requesting proposals to operate New Mexico's statewide behavioral health crisis contact center, with proposals due September 30, 2026. The contractor will provide 24/7/365 crisis response services via phone, chat, and text, staffed by licensed or provisionally licensed behavioral health professionals authorized to practice in New Mexico and operating within their scope of licensure and required clinical supervision.
The scope requires alignment with National 988 Suicide & Crisis Lifeline standards and integration across New Mexico's broader crisis continuum. Services must address mental health, substance use, emotional distress, and other self-defined behavioral health crises, with live access to trained professionals as the core deliverable.
The source does not specify estimated contract value, contract term, incumbent contractor status, evaluation criteria, weighting, or the timeline for questions, pre-proposal meetings, or site visits.
Opportunity text
The purpose of this Request for Proposals (RFP) is to identify a qualified organization to operate New Mexico's statewide behavioral health crisis contact center and provide timely, coordinated support to individuals experiencing mental health, substance use, emotional distress, or other self-defined behavioral health crises. Through this procurement, the New Mexico Health Care Authority (HCA) seeks a contractor capable of delivering a reliable, clinically sound, and accessible telephonic crisis response system available 24 hours a day, 7 days a week, 365/366 days of the year. The selected contractor will provide live access to trained behavioral health professionals through phone, chat, and text, while ensuring services are fully aligned with National 988 Suicide & Crisis Lifeline standards and integrated with the broader crisis continuum across New Mexico. For the purposes of this RFP, behavioral health professional means an individual licensed or otherwise authorized to provide behavioral health services in the State of New Mexico, including independently licensed and provisionally licensed behavioral health practitioners practicing within the scope of their licensure and, when applicable, under required clinical supervision.
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