Mobile Parking Payment System

The City of Seattle is seeking proposals for a comprehensive Mobile Parking Payment System through a competitive Request for Proposal (RFP) process, with responses due by 2:00 pm on Tuesday, June 24, 2025. The procurement aims to select up to two vendors to provide a mobile parking payment service enabling customers to pay for on-street public parking and commercial load zones via mobile devices and web-connected services. The system must cover approximately 11,000 paid parking spaces and 500 Commercial Vehicle Load Zones across 32 paid parking areas, with complex requirements including 99.5% system uptime, PCI compliance, and real-time data integration with parking enforcement systems. Evaluation will be points-based across four key criteria: Management Response (300 points), Technical Response (714 points), Pricing Response (300 points), and potential Demos/Interviews (550 points). Vendors must demonstrate at least two years of experience with municipal on-street parking systems, provide current cybersecurity certifications, and support multiple payment methods including credit cards and mobile payment platforms. The contract term is three years with two potential two-year extensions, with an anticipated system launch within six months of contract execution. Key dates include a pre-proposal conference on May 27, 2025, at 11:00 am, and estimated vendor interviews between July 21-25, 2025, with a contract award announcement expected between July 28 and August 1, 2025.

The RFP does not explicitly outline specific set-aside designations for disadvantaged enterprises. The current mobile parking payment contract expires on July 9, 2025, and the new system must seamlessly replace the existing service while maintaining current usage levels. The City will remain the Merchant of Record for transactions and is open to cost-saving arrangements for credit card processing. The system must integrate with existing infrastructure, including Samsung enforcement phones, Seiko mobile printers, Genetec license plate recognition equipment, and the city's Open Data Program APIs. While specific budget ranges are not detailed, the City expects vendors to propose a comprehensive pricing structure covering system setup, operation, and integration costs, with the transaction fee to be paid by the Seattle Department of Transportation and no additional fees passed to end-users. The procurement requires vendors to provide a local staff presence, comprehensive system support with 99.95% availability during parking hours, 24/7 technical support, and robust cybersecurity measures. Vendors must also demonstrate the ability to handle the city's complex parking rate structures, which include approximately 160 different payment and time limit configurations across various urban zones.