MDHHS - MiConnect Maintenance & Support RFP

The Michigan Department of Technology, Management & Budget is requesting proposals for comprehensive maintenance and support services for the MiConnect platform, a Salesforce Cloud Platform and Amazon Web Services solution serving approximately 87,325 concurrent users, with proposals due September 18, 2026 at 3:00 p.m. EST.

All work must be performed within the United States with no offshore or nearshore resources permitted; personnel handling Federal Tax Information must comply with IRS Publication 1075 residency requirements. The system operates on Salesforce Government Cloud and must comply with FedRAMP requirements.

The contractor will furnish a managed team of 137,676 billable hours annually, allocated across developers (37%), testers (28%), business analysts (12%), production support analysts (5%), and specialized roles including AWS configuration specialists, architects, and integration developers. Key Personnel positions include Contractor Project Manager, Security Officer, Administrative Executive & Engagement Leadership, Production Technical Lead Support Manager, Developer/Scrum Lead Support Manager, Test Lead Support Manager, and Solution/Business Requirement Lead Support Manager. The contractor must maintain a minimum of 80% Apex code coverage, meet a defect density acceptance standard of 0.5, and maintain 99.5% uptime excluding Salesforce and AWS platform outages. Critical service error response and resolution metrics are defined in Schedule D.

The contract includes a base term with five option years and an anticipated start date of May 3, 2027, following a 180-day transition-in period. The incumbent contractor operates under contract MA071B5500113C; incumbent personnel may transition to the new contractor with State facilitation. Monthly pricing must be submitted on Schedule B and is all-inclusive of travel, on-site attendance, after-hours support, software tools, training, and transition activities. The State will provide licenses for Provar, Selenium, SonarQube, Figma, and ELK.

Evaluation uses a 100-point scale: Vendor Question Worksheet (excluding experiences) 6 points, experiences 25 points, Resume Templates 24 points, Statement of Work Staffing Plan 25 points, Statement of Work (excluding staffing plan) 10 points, and Transition In/Out Plan 10 points. Proposals must achieve a minimum of 80 points for pricing evaluation. Pricing will be evaluated only for technically qualifying proposals.