Mass Communication Solution

The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Innovation and Technology, is soliciting proposals for a comprehensive mass notification and emergency communications solution through Request for Proposal #542995. The procuring jurisdiction is Wayne County, Detroit City, Michigan. The City seeks a Software-as-a-Service solution capable of delivering notifications through multiple communication channels including voice calls, SMS text messages, email, and social media, with advanced geo-targeting and geo-fencing capabilities, FEMA integration for Wireless Emergency Alerts and Emergency Alert System messages, public self-registration through web-based portals, multilingual support in English, Spanish, and Arabic, and support for internal departmental communications across multiple City departments. The solution must support reliable, scalable, and secure communications for both public safety and internal operational use, with unlimited administrator access, unlimited keyword opt-in recipients, and include software updates and upgrades at no additional cost. Required qualifications include a minimum of three years of experience providing similar services for projects of comparable scope and size, comprehensive organizational information, at least three relevant project references from the last five years, and documentation of capacity to perform including organizational charts and key personnel resumes. Technical proposals will be evaluated on a 100-point scale assessing product quality and functional capabilities (30 points), project approach and work plan (30 points), ongoing maintenance and support (20 points), vendor experience and staff capabilities (10 points), and pricing (10 points), followed by Detroit equalization credits. All proposals must be submitted electronically through the EUNA Bonfire Procurement Supplier Portal by February 26, 2026 at 4:00 p.m. EST; a pre-proposal conference is scheduled for February 12, 2026 at 2:00 p.m. EST, with questions due by February 19, 2026 at noon.

The City of Detroit offers equalization pricing credits for certified Detroit-based businesses across multiple categories including Detroit Headquartered Business and Detroit Resident Business (5% credits each), Detroit Based (2.5%), and other designations ranging from 1% to 5%, with the lowest equalized bidder receiving award provided the total does not exceed 12% above the lowest responsible bid or $100,000, whichever is less. Respondents must submit extensive required documentation including certificates of authority, proof of liability insurance with minimum limits of two million dollars per occurrence for general liability, notarized affidavits addressing hiring policy compliance, non-collusion, equal opportunity, and disclosure of political contributions and financial interests, and disclosures regarding prior City of Detroit contracts and any claims or lawsuits within the last ten years. The contract template specifies that contractors must maintain ISO 27001 certification or provide a SOC 2 Type 2 Report at no cost to the City and annually thereafter, maintain errors and omissions cyber liability insurance of one million dollars per claim and five million dollars in aggregate, and ensure all non-public City data remains stored within the United States with geographically diverse Tier III data centers supporting defined Recovery Time Objectives and Recovery Point Objectives. The City anticipates one award with a three-year initial contract term, with renewal options requiring Detroit City Council approval, and compensation will be provided under standard NET 30 terms following execution by the Chief Procurement Officer in accordance with the City of Detroit Prompt Payment Ordinance. No specific budget range or award value is disclosed in the RFP materials.