8-EUNA RFP 542995.docx
DOCX document 98 KB Posted
- Attached to
- Mass Communication Solution State and local contract opportunity
- Solicitation number
- 542995
- Issued by
- Wayne County, Detroit City, Michigan
About this file
This is a Request for Proposals (RFP) issued by the City of Detroit Office of Contracting and Procurement on behalf of the Department of Innovation and Technology for a comprehensive mass notification and emergency communications solution. The City seeks a system capable of delivering notifications through multiple communication channels including voice calls, SMS text messages, email, and social media, with advanced geo-targeting capabilities, FEMA integration for Wireless Emergency Alerts and Emergency Alert System messages, public self-registration through web-based portals, and support for internal departmental communications across multiple City departments. The pre-proposal conference is scheduled for February 12, 2026 at 2:00 p.m. EST, with questions due by February 19, 2026 at noon and proposals due February 26, 2026 at 4:00 p.m. EST through the EUNA Bonfire portal. The City anticipates one award with a contract term of three years, with any renewal options requiring Detroit City Council approval. All proposals must be submitted electronically through the Bonfire/EUNA Procurement Supplier Portal; faxed or mailed proposals will not be accepted.
Pricing proposals will be evaluated on a cost basis, with respondents required to submit firm cost proposals through Attachment C with pricing for each year of the contract's base term and optional extensions. The City seeks a Software-as-a-Service solution with unlimited administrator access, unlimited keyword opt-in recipients, and licensing models appropriate for a city of Detroit's size, including software updates and upgrades at no additional cost. Respondents must demonstrate a minimum of three years of experience providing similar services for projects of comparable scope and size. Technical proposals will be evaluated on a 100-point scale considering product quality and functional capabilities (30 points), project approach and work plan (30 points), ongoing maintenance and support (20 points), vendor experience and staff capabilities (10 points), and pricing (10 points), with Detroit equalization credits applied thereafter. The City will not authorize work or payments until contracts receive required departmental approvals and are signed by the Chief Procurement Officer, and all properly executed invoices will be paid in accordance with the City of Detroit Prompt Payment Ordinance under standard NET 30 terms.
View the file
Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| 5-Attachment E- City of Detroit Technology Contract.docx | DOCX document | |
| 6-Attachment C Pricing.xlsx | XLSX spreadsheet | |
| 3-Attachment B - Respondent Introduction and Overview.docx | DOCX document | |
| 4-Attachment D -Required Documents Packet.pdf | ||
| 2-Attachment A - Respondent Questionnaire.docx | DOCX document | |
| 1-Equalization Credit Statement.pdf | ||
| 7-Attachment F Requirements Matrix.xlsx | XLSX spreadsheet |
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Text version
CITY OF DETROIT
OFFICE OF CONTRACTING AND PROCUREMENT
REQUEST FOR PROPOSALS
RFP NO. 542995
Mass Communication Solution Buyer: Latrece Yelder
| EVENT / ACTIVITY |
| DUE DATE / TIME |
| ADVERTISEMENT DATE |
| 1/22/2026 |
PRE-PROPOSAL
CONFERENCE
2/12/2026 @2:00 pm EST
Mass Communication Bid # 542995 Pre-Bid Conference | Meeting-Join | Microsoft Teams
| QUESTIONS DUE |
| 2/19/2026 on or before noon |
All questions must be submitted online in the Supplier Portal as indicated in Section 3.3 of this RFP.
| ANSWERS DISTRIBUTED |
| Within 2-4 days |
| PROPOSAL DUE DATE * |
| 2/26/2026 @ 4:00 pm EST |
In the Supplier Portal as specified in Section 4.5 of this RFP.
* Respondents must register in EUNA Bonfire to download bid documents and submit bids. The City cannot guarantee the accuracy of any bid documents obtained from outside of EUNA, and bids submitted outside of EUNA Bonfire will not be accepted. Detailed resources about registering and bidding, including video tutorials and live, virtual office hours, are available at www.detroitmi.gov/suppliersupport.
Questions about the specifics of this RFP must be asked within the EUNA Bonfire Messages interface for the bid on or before the date and time indicated above. Questions asked via phone, email, and/or other means will not be answered.
Proposals must be uploaded in EUNA Bonfire on or prior to the date and time indicated above. Late and/or emailed proposals will not be accepted.
TABLE OF CONTENTS
| Section 1. Project Summary and Background | 3 | |
| 1.1. | PROJECT REQUEST | 3 |
| 1.2. | BACKGROUND/DESCRIPTION OF ENVIRONMENT | 3 |
| 1.3. | AWARD CLAUSE INCLUDING RENEWAL OPTIONS | 3 |
| Section 2. Statement of Work | 4 | |
| 2.1. | SERVICES TO BE PERFORMED | 4 |
| 2.2. | OPERATIONAL INFORMATION | 4 |
| 2.3. | TECHNICAL INFORMATION | 4 |
| 2.4. | PAYMENT & PERFORMANCE BOND (Construction) | 5 |
| Section 3. Proposal Evaluation and Selection Process | 6 | |
| 3.1. | MINIMUM QUALIFICATIONS | 6 |
| 3.2. | ADHERENCE TO TERMS OF PROPOSALS | 6 |
| 3.3. | QUESTION DEADLINE | 6 |
| 3.4. | EVALUATION CRITERIA | 6 |
| 3.5. | EVALUATION PROCEDURE | 7 |
| 3.6. | ORAL PRESENTATION/DEMONSTRATION | 7 |
| 3.7. | REJECTIONS, MODIFICATIONS, CANCELLATIONS | 7 |
| 3.8. | PROTESTS | 7 |
| Section 4. Required Proposal Content and Submission Process | 9 | |
| 4.1. | ACCURACY AND COMPLETENESS OF INFORMATION | 9 |
| 4.2. | REQUIRED PROPOSAL CONTENT AND FORMAT | 9 |
| 4.3. | REQUIRED COST PROPOSAL | 9 |
| 4.4. | ECONOMY OF PREPARATION | 10 |
| 4.5. | SUBMITTAL INSTRUCTIONS | 10 |
| Section 5. General Conditions and Requirements for RFP | 11 | |
| 5.1. | CONTRACT APPROVAL | 11 |
| 5.2. | PAYMENT | 11 |
| 5.3. | INVOICES | 11 |
| 5.4. | ASSIGNMENT | 12 |
| 5.5. | MODIFICATION OF SERVICES AFTER CONTRACT APPROVAL | 12 |
| 5.6. | NEWS RELEASE | 12 |
| 5.7. | MISCELLANEOUS | 12 |
| 5.8. | OFFICE OF INSPECTOR GENERAL | 13 |
| RFP Attachments List | 14 |
Section 1. Project Summary and Background
PROJECT REQUEST
The City of Detroit Office of Contracting and Procurement (OCP) on behalf of Department of Innovation and Technology requests proposals from qualified Respondents to render certain technical or professional services ("Services") as set forth in this RFP to provide a comprehensive mass notification and emergency communications solution. The proposed solution must support reliable, scalable, and secure communications for both public safety and internal operational use
BACKGROUND/DESCRIPTION OF ENVIRONMENT
The City of Detroit has a population of over 600,000 residents, includes two international border crossings (soon to be three), and spans more than 130 square miles. To support public safety communications across this scale, the City utilizes a mass notification system provided by OnSolve, known as CodeRED.
CodeRED enables the City of Detroit to send notifications through multiple channels, including voice calls, SMS text messages, email, and social media updates. The system was also integrated with the Federal Emergency Management Agency’s (FEMA) Integrated Public Alert and Warning System (IPAWS), allowing the City to issue public alerts via Wireless Emergency Alerts (WEA), the Emergency Alert System (EAS), and NOAA Weather Radio.
A key capability of CodeRED is geo-fencing, which allows alerts to be sent only to individuals within a specific geographic area affected by an incident, reducing unnecessary notifications and improving public response.
In addition to public notifications, CodeRED was used by City departments to send internal messages to employees. The platform supported decentralized operations, enabling individual departments to manage and control their own notification groups independently.
CodeRED also provided a public web-based registration option, allowing residents of Detroit, as well as individuals outside the City, to voluntarily sign up to receive alerts for specific geographic areas through an online portal.
AWARD CLAUSE INCLUDING RENEWAL OPTIONS
If a contract is awarded as a result of this RFP, it will be a City of Detroit IT Contract (Attachment E). The term of the contract will be for three (3) years. Any renewal option exercised under this contract is effective only after the approval of the Detroit City Council and signed by the Chief Procurement Officer. The City anticipates one award as a result of the RFP.
Section 2. Statement of Work
1.
2.
1.
SERVICES TO BE PERFORMED
The City of Detroit is seeking proposals for a comprehensive mass notification and emergency communications solution that, at a minimum, provides all functional capabilities of the City’s existing mass notification system. The proposed solution must support reliable, scalable, and secure communications for both public safety and internal operational use.
At a minimum, the solution shall include the ability to deliver notifications through multiple communication channels, including but not limited to voice calls, SMS text messages, email, and social media. The system must support integration with the Federal Emergency Management Agency’s (FEMA) Integrated Public Alert and Warning System (IPAWS), including the ability to issue Wireless Emergency Alerts (WEA), Emergency Alert System (EAS) messages, and NOAA Weather Radio alerts, subject to applicable federal approvals.
The solution must provide advanced geo-targeting and geo-fencing capabilities, allowing the City to send alerts only to individuals located within specific geographic areas impacted by an incident.
The system must support public self-registration through a web-based portal, enabling residents, businesses, and visitors to voluntarily subscribe to alerts for defined locations or alert types.
The system should support notification to internation end point allowed by the City of Detroit.
In addition to public notifications, the solution must support internal departmental communications and allow multiple City departments to independently manage their own notification groups, users, and message workflows, while maintaining centralized governance, security controls, and administrative oversight.
The City would like to have the ability to update message boards with notifications. If the vendor system capable of this feature the must provide information regarding the message board their solution works.
The City would like the ability to send images to devices that will accept images.
The Contractor’s solution must have reporting capabilities that at minimum that easily report the numbers of active recipients that have signed up for public alerts. The information must be available on the webpage.
Contractor’s are encouraged to propose additional features, enhancements, or capabilities that they believe would improve the City’s ability to communicate during emergencies, large-scale events, or routine operations. Such features may include, but are not limited to, enhanced analytics and reporting, system redundancy and disaster recovery, accessibility features, multilingual messaging, integrations with other City systems, mobile management tools, and compliance with applicable state, federal, and public safety standards.
It is highly recommended that the Contractor’s Software-as-a-Service (Saas) solution meets the following standards:
· CJIS Security Policy (where applicable)
· NIST Cybersecurity Framework (CSF)
· NIST SP 800-53 or equivalent security controls
· Michigan data privacy and retention requirements
· SOC 2 Type II, ISO/IEC 27001).
· AES-256, TLS 1.2 or higher)
· Provide auditing of all administrative actions on the system
The City seeks a solution that is highly available, secure, user-friendly, and capable of supporting the scale and complexity of a large urban environment, including critical infrastructure, international border crossings, and a diverse population.
Access
· Unlimited administrators for web-based portal to initiate messages, reporting and administration
· Unlimited number of keyword opt-in recipients
· Access to event keywords
· A citizen access web portal which allows the citizen the opportunity to register into the system, identify their location on a map; opt-in to various notifications the City may choose to offer and the ability to login to update their devices, manage their contact information and change their notification settings. Describe how the opt-in process is managed and how long it takes for that data to be available for use.
· Access to public and private event web pages that are integrated with the public/member portal and can include registration widgets and social sharing options (so notifications can be shared to their social networks)
· Proposed solution will ideally meet most of the requirements identified in Attachment F of this RFP.
Set up, Implementation & Support
· The City of Detroit is looking for a Software-as-a-s-Service solution. The proposed system shall be fully hosted by the vendor requiring no additional hardware, equipment, storage, etc. by the City.
· Self-service administrative set up, configuration and default preferences
· Proposal must assume initial load of member data is required
· Proposer should describe in their proposal the means for loading contact information into the proposed system
· Proposal to include information about the vendor’s support in notifying our community of the features and encouraging enrollment in the system after the proposed solution has been implemented.
Software and Licensing /Subscription
1. Licensing model must adequately support a City of The City of Detroit’s size.
2. Licenses shall provide required software access to City users for the life of the contract and any executed contract term extensions.
3. Price for use of each license/license type to be set for each year of the contract’s base term and for optional contract term extensions.
4. License subscription includes software updates, upgrades and platform changes throughout the life of the contract and any optional contract term extensions. Upgrades shall be provided by the vendor at no cost to the City so long as a valid maintenance and support agreement or, if applicable, software as a service licensing agreement, is in place.
5. Proposal must describe how the software is licensed (e.g. named user, concurrent users, enterprise/site, power user vs. basic user, etc.) and the options available for licensing.
6. Proposal must describe whether the same licenses required for all users, or if there are varying levels or types of licenses, what those license types/levels are and access and/or restrictions associated with each.
Project Management and Professional Services
1. Project management and implementation services including a dedicated Project Manager who will serve as a primary point of contact for the City for the duration of the contract
2. Weekly project status calls and project status reporting
3. Project risk analysis and mitigation
4. Issue escalation process
System Configuration, Implementation and Testing
1. System design
2. System installation
3. System configuration
4. Member data conversion and migration
5. Development of a test plan in collaboration with the City
· Test plan is expected to align with, and be traceable to, the City’s requirements
· Test plan will be subject to City approval
· Selected vendor will be responsible for correcting any defects found during testing, prior to go-live.
6. Initial administrative testing
7. Broadcast testing
8. User Acceptance Testing (UAT)
9. Go Live
Software Training A comprehensive, training program will be required. Proposals must include a detailed description of the vendor’s training program and materials. At a minimum, the City expects a training program and accompanying materials for all types of users, including internal and external users. Ideally, materials will be in an electronic or web-based format and are updated by the vendor in a manner consistent with application updates/upgrades.
Support, Warranty and Maintenance Comprehensive Support and Maintenance Plan is required including:
1. Annual maintenance and support plan
2. User Support – The vendor has the ability to provide access to resolution efforts at a minimum during the hours of 7:00 a.m. to 11:00 p.m. ET, with the exception of severity 1, which will be 24/7/365. Proposal shall include a description the methods available for reporting an issue or incident.
3. Proposal shall describe how support and maintenance response is provided proportionately to levels of incident severity. Define severity levels and define Service Level Agreements (SLAs) for response time and resolution, based on severity levels.
4. Describe how often major and minor software updates are provided, as well as the level of City resources required for a major update and the level of resources required for a minor update
5. Proposal shall describe the patch deployment / major/minor upgrade process that is required and if the solution requires a client-based installation.
6. Proposal shall describe the process related to notifications for standard maintenance and downtime.
7. Proposal shall describe any available options for professional services including but not limited to, onsite technical support, system optimization, system enhancement and ongoing training.
3.
4.
OPERATIONAL INFORMATION
Awarded Contractor(s) will work closely with City agency staff.
The Respondent is expected to provide service in accordance with the terms of the executed contract and under the rules, regulations, and supervision of the City.
TECHNICAL INFORMATION
The proposed system must include a software platform capable of running Windows 11.
The City of Detroit maintains a diverse technical environment that supports a range of computing and mobile platforms. City users primarily operate on HP-branded desktops and laptops, supplemented by Android and Windows-based mobile tablets and cellphones.
Two web browsers are utilized across DPD Microsoft Edge, and Google Chrome.
While the City of Detroit’s Department of Innovation and Technology (DoIT) has broadly adopted a “cloud-first” strategy for the selection and procurement of new software solutions, the Detroit Police Department (DPD) has not fully adopted this approach.
DPD evaluates technology solutions based primarily on operational and functional requirements specific to law enforcement use cases. As such, preference is not automatically given to fully managed Software-as-a-Service (SaaS) environments.
However, DPD is willing to consider SaaS solutions that demonstrate compliance with the Department’s information security, performance, and scalability standards, and that can be effectively integrated within DPD’s secure network and operational framework.
SOC 2 type reports will be required via the City’s contract.
City Data Standards The City is committed to centralizing and warehousing Data for the purpose of improving service delivery and enabling cross departmental analytics. The System must enable Data access, Data interoperability, warehousing of resulting Data, and adherence to City data standards which the City has provided to the Contractor for review.
Specifically, the System requires:
· We require access to all System data for automated data warehousing purposes, provided through at least one of the following machine-readable methods:
· Preferred: Direct database access, or access to a reporting database (ODBC-compatible)
· Alternative: API access providing data in one or more of the following formats: JSON, CSV, or XML
· Full documentation of APIs (including field names and objects) and the database schema used by the application.
· Ability for City to programmatically update data within the System as needed via API
· Any location-based data or platform utilizes the City’s base units geocoder, Base Units Database, and/or address Data standards as applicable.
· The ability for the City to use and govern Data as it deems necessary-- centralizing it, porting it into other systems, and using it for additional and future organizational needs.
· Data collected, transferred and stored meet minimum standards to ensure confidentiality, integrity and availability.
· Data to meet compliance rules / regulations in order to ensure the sensitive digital assets are guarded against loss, theft and misuse. These rules come in a number of forms including applicable industry compliance / standards (i.e. HIPAA, PII, PCI-DSS, NIST, ISO), state or federal-level laws or even supra-national regulations.
· The System must have the capacity to store field-level metadata and display it in the user interface when appropriate
· API is able to provide Data in a JSON format.
Section 3. Proposal Evaluation and Selection Process
2.
MINIMUM QUALIFICATIONS
Proposals will only be accepted from those firms demonstrating a minimum of three (3) years of experience providing the services requested in the RFP for projects of similar scope and size.
ADHERENCE TO TERMS OF PROPOSALS
A proposal once accepted by the City of Detroit, may become a binding contractual obligation of the Respondent. The failure of a successful Respondent to accept this obligation and to adhere to the terms of the Respondent’s proposal may result in rejection of the proposal and the cancellation of any provisional award to the respondent. Respondents are not permitted to take advantage of any errors or omissions in specifications since full instructions will be given should they be discovered before bid submission date.
QUESTION DEADLINE
All questions regarding the RFP shall be submitted through the Supplier Portal no later than the time and date specified in the solicitation. In the interest of transparency, only written questions will be accepted. Answers to questions will be posted within the Supplier Portal. The City of Detroit does not guarantee a response to questions submitted after the question deadline.
Should a Respondent be in doubt as to the true meaning of any portion of this RFP or find any patent ambiguity, inconsistency, or omission herein, the Respondent must make a written request for an official interpretation or correction in accordance with the instructions for submitting questions as specified in this RFP.
Respondents are advised that no oral interpretation, information or instruction by an officer or employee of the City of Detroit shall be binding upon the City of Detroit.
Respondents requesting changes to the RFPs terms and conditions, specifications, quantities, etc.; or if clarifications are needed, must make the request in writing by the stated bid submission deadline.
EVALUATION CRITERIA
Technical Proposals will be evaluated before Cost Proposals are reviewed.
| Proposal Evaluation Criteria |
| Possible Points |
| 1. Quality of the product, including its ability to meet the City of Detroit’s functional, technical and security requirements. |
| 30 points |
| 2. Project Approach and Work Plan, including the proposed delivery model, training program, maintenance and support offerings, and ability to meet the City’s objectives described in this RFP. |
| 30 points |
| 3. Ongoing maintenance and support |
| 20 points |
| 4. The vendor’s experience and staff capabilities including references and experience with similar implementations for comparable agencies |
| 10 points |
| 5. Pricing |
| 10 points |
| Total Points Possible |
| 100 |
Detroit Equalization Credits according to the following table shall be applied after the technical and price evaluation. (Please see Equalization Credit Statement for more information)
| Detroit Equalization Credits – Prime Contractor |
| Possible Points |
| Detroit Headquartered Business |
| 5 |
| Detroit Based Business |
| 2 |
| Detroit Resident Business |
| 5 |
| Construction Workforce Investment Business (Construction over $1M) |
| 3 |
| Construction Workforce Development Business |
| 3 |
| Detroit Small Business |
| 1 |
| Detroit Micro Business Concern |
| 2 |
| Joint Venture |
| 2 |
| Mentor Venture |
| 1 |
EVALUATION PROCEDURE
Following the receipt of proposals, a City designated Evaluation Committee will evaluate each response. All PROPOSALS, which meet the required format of this RFP, will be evaluated. Any proposals determined to be non-responsive to the specifications or other requirements of the RFP, including instructions governing submission and format, will be disqualified unless the City determines, in its sole discretion, that non-compliance is not substantial or that an alternative proposed by the Respondent is acceptable.
The City may also at its discretion request oral presentations, make site visits at Respondent’s facility and may request a demonstration of Respondent’s operations. If scheduled, a final determination will be made after the oral presentations and/or demonstrations are complete.
The City may also at its sole discretion, elect to rank order the qualified proposals, and negotiate with some limited number of the highest scored qualified respondents. A final determination would include the cumulative inputs of this evaluation procedure. All decisions reached by the Evaluation Committee will be by consensus.
Any of the additional data specs and standards described in Section 2.3, that are met will be factored positively into the overall score.
ORAL PRESENTATION/DEMONSTRATION
The City reserves the right, at its own discretion, to request oral presentations regarding proposals submitted in response to the RFP. Failure to make an oral presentation will be grounds for rejection of your proposal. Respondents will be notified by the Office of Contracting and Procurement of the date, time and location for oral presentations.
REJECTIONS, MODIFICATIONS, CANCELLATIONS
The City of Detroit expressly reserves the right to:
1) accept or reject, in whole or in part, any and all proposals received;
2) waive any non-conformity;
3) re-advertise for proposals;
4) withhold the award for any reason the City determines;
5) cancel and/or postpone the request for proposals, in part or in its entirety, and/or,
6) take any other appropriate action that is in the best interest of the City.
This RFP does not commit the City of Detroit to award a contract, to pay any cost incurred in the preparation of a proposal under this request, or to procure or contract for services.
PROTESTS
Protests can be filed with the Office of Procurement. Interested parties aggrieved by a solicitation or the award of any resulting contract may file written notice of protest to the following:
City of Detroit Chief Procurement Officer 2 Woodward Avenue, Suite 1008 Detroit, MI 48226 “Procurement Protest”
At a minimum, such protests shall include:
1) name of protestor.
2) solicitation/contract number and description; and
3) statement of grounds for protest (reference specific text in the solicitation, bid or contract document that is at issue).
An actual or prospective bidder or offeror whose direct economic interest would be affected by the award of a contract or the failure to award a contract has the right to protest any aspect of the solicitation, evaluation, or selection process of a City of Detroit procurement.
A protest by a prospective bidder which challenges the terms of the solicitation itself must be received by the City no later than 4:00 p.m. EST of the business day prior to the date scheduled for the bid closure. Failure to meet this deadline shall result in a protester waiving its ability to challenge the terms of the solicitation.
A protest by a bidder which challenges a contract award must be received no later than 4:00 p.m. EST five (5) business days after the award of a City procurement. Failure to meet this deadline shall result in a protester waiving its ability to challenge the contract award.
All protests must be submitted in writing and received by the required timeframe.
The Chief Procurement Officer (CPO) or as delegated, the Deputy CPO, has the sole authority to respond to, decide and act upon supplier protests.
The decision of the Chief Procurement Officer and/or the Department Director are final and is not subject to appeal.
Section 4. Required Proposal Content and Submission Process 3.
ACCURACY AND COMPLETENESS OF INFORMATION
All information pertaining to the prospective respondent’s approach in meeting the requirements of the RFP shall be organized and presented in the prospective respondent’s proposal. The instructions contained in this RFP must be strictly followed.
Accuracy and completeness are essential. Omissions and ambiguous or equivocal statements will be viewed unfavorably and may be considered in the evaluation. Since all or a portion of the successful proposal may be incorporated into any ensuing contract, all prospective respondents are further cautioned not to make any claims or statements that cannot be subsequently included in a legally binding agreement.
REQUIRED PROPOSAL CONTENT AND FORMAT
To be considered responsive, each proposal must, at a minimum, respond to the following RFP sections in their entirety, responses must be uploaded in the Supplier Portal along with the Affidavit of Disclosure Interests Form and Non- Collusion Affidavit found under requirements section of the of RFP#542995:
Required Response Item
| 1. |
| Attachment A – Respondent Questionnaire |
Respondent shall provide their Organization Experience, per the requirements provided in Attachment A.
| 2. |
| Attachment B – Proposal Introduction and Solution / Approach |
Respondent shall provide their Proposal Introduction and Solution / Approach and Capacity/Staffing, per the requirements provided in Attachment B.
| 3. |
| Attachment C – Pricing |
Respondent shall provide their Pricing proposal, per the requirements provided in Attachment C.
| 4. |
| Attachment D – Forms, Affidavits and Documents – Bid Requirements |
Respondent shall provide their completed Certificate of Authority, Non-Collusion Affidavit, and Affidavit of Disclosure of Interests, in Attachment D
| 6. |
| Attachment E – Technology Contract |
Respondent shall provide their agreement to the Model Professional Services Contract or note any exceptions provided in Attachment E.
| 7. |
| Attachment F – Requirements Matix |
Please complete thoroughly
| 8. |
| AI Factsheet – Please complete the AI Factsheet using the link below. In addition to submitting your response via the Smartsheet, download your response and attach the PDF to your bid response. |
https://app.smartsheet.com/b/form/ce9622cae7d0401092739f338b1d6b98
REQUIRED COST PROPOSAL
Respondents are requested to make a firm cost proposal to the City of Detroit, through the completion of Attachment C. If a contract is entered into as a result of this RFP, it will be a contract for fees as related to providing all requested services, with a price not to exceed the total price quoted in the proposal. The City of Detroit reserves the right to select proposals from the most responsible Respondents with the most reasonable costs. The City reserves the right to select one or more firms to perform all or separate parts of this function.
ECONOMY OF PREPARATION
Proposals should be prepared simply and economically providing a straightforward, concise description of the Respondent’s ability to meet the requirements of the RFP. Emphasis should be on the completeness and clarity of content.
SUBMITTAL INSTRUCTIONS
All proposals must be submitted through the Bonfire/EUNA Procurement Supplier Portal at detroit.bonfirehub.com. Each Respondent is responsible for ensuring that its proposal is received by the City on a timely basis. Faxed or mailed proposals will not be accepted.
Firms shall not distribute their proposals to any other City office or City employee. Proposals received become the property of the City. The City is not responsible for any costs associated with preparation or submission of proposals. All proposals submitted by the due date will be recorded in the Supplier Portal. Responses received will not be available for review. Proposals received will be subject to disclosure under the state of Michigan’s Freedom of Information Act. An officer of the company authorized to bind the company to a contractual obligation with the City must sign the proposals in the Supplier Portal. The successful respondent will receive an award letter. Respondents who are not awarded will receive a notification that the award decision has been made.
Support Channels for Technical Difficulties and Questions Visit https://detroitmi.gov/suppliersupport for:
· Guides on how to register in EUNA
· Guides on how to submit a response to the solicitation
· FAQs Contact Bonfire’s technical support in the portal for:
· Technical issues with the e-bidding portal
· Registration problems
· Help submitting responses through the system Contact the City (eprocurement@detroitmi.gov) for:
· General procurement process questions
· City-specific requirements and policies For Solicitation/Project-Specific Questions:
· Submit all solicitation-related questions through the Public Q&A tab in the Bonfire/EUNA Procurement portal. This ensures all vendors receive the same information and maintains transparency in the bidding process. Emails and calls regarding solicitation-specific questions will not receive a response.
Section 5. General Conditions and Requirements for RFP
4.
CONTRACT APPROVAL
Upon contract award, the City and the successful Respondent shall execute a professional services contract, which shall contain all contractual terms and conditions in a form provided by the City. No contract shall become effective until the contract has been approved by the required City Departments and Detroit City Council and signed by the City of Detroit Chief Procurement Officer. Prior to the completion of this approval process, the successful Respondent shall have no authority to begin work under the contract. The Chief Financial Officer shall not authorize any payments to the successful Respondent prior to such approvals; nor shall the City incur any liability to reimburse the successful Respondent regarding any expenditure for the purchase of materials or the payment of services.
PAYMENT
All properly executed invoices submitted by the successful Respondent will be paid in accordance with the City of Detroit Prompt Payment Ordinance.
INVOICES
Vendors must be registered in City of Detroit Vendor Portal and be a registered vendor with the City of Detroit to submit invoices and receive payments. Go to http://www.detroitmi.gov/Supplier to register.
AUTHORIZATION TO COMMENCE WORK OR SHIP GOODS – READ CAREFULLY!!!
Contractors may begin work or ship goods upon receipt of the required authorization, which is the CPA (Contract Purchase Agreement), in addition to SPO (Standard Purchase Order), from Procurement.
The CPA (City Council Approved and Awarded Contract Purchase Agreement) alone is NOT authorization to begin work! NO letter of Intent, or Letter to Commence Work will be issued. **Work commencing without issuance of the SPO is subject to Payment Delays and/or Non-Payment! **
Required vendor steps to invoice:
1) Vendors should submit their invoices via City of Detroit Oracle Vendor Portal.City of Detroit Oracle Vendor Portal. Portal invoice amount and creation date must match the date on attached invoice. Please follow the below invoice requirements:
Invoice MUST contain or have as attachment:
· Vendor Name and address on Invoice
· Contact Info on Invoice (Accounts Receivable contact with phone and email)
· Remittance information (MUST be included, or the invoice is subject to rejection
· City of Detroit contact (person who authorized work to commence)
· Invoice Date
· Date of service/delivery
· Contract number
· Purchase order number
· Total Invoice amount
· The wording “ Goods/Services” (must be noted on every invoice) Other invoice requirements:
· Invoice must be billed based on Purchase Order rates
· Total invoice amount must tie to the total supporting documents
· Supporting documentation must be attached to the invoice in the portal Terms are standard NET 30 Days, unless otherwise negotiated, and start from the invoice receipt date, provided that the invoice is submitted timely to our AP department with the necessary supporting documentation.
If you need payment assistance, please contact the Office of Departmental Financial Services (ODFS) 313-410-7804.
For technical assistance, please visit detroitmi.gov/suppliersupport.
ASSIGNMENT
The services to be performed by the successful Respondent shall not be assigned, sublet, or transferred, nor shall the successful Respondent assign any monies due or to become due to him under any contract entered into with the City pursuant to these specifications, without prior written approval of the City.
MODIFICATION OF SERVICES AFTER CONTRACT APPROVAL
The City reserves the right to modify the services provided by the successful Respondent awarded a contract. Any modification and resulting changes in pricing shall be made by amendment to the contract by the successful Respondent and the City.
NEWS RELEASE
News releases pertaining to these proposal specifications or the provisions to which they relate shall not be made without prior approval of the City and then only in coordination with the City.
MISCELLANEOUS
It shall be the responsibility of the Respondent to thoroughly familiarize themselves with the provisions of these specifications. After executing the contract, no consideration will be given to any claim of misunderstanding.
The Respondent agrees to abide by the rules and regulations as prescribed herein by the City as the same now exists or may hereafter from time to time be changed in writing.
Contractors are encouraged to contract with small and minority businesses, women's business enterprises, labor surplus area firms and Detroit businesses. The City strongly encourages the hiring of Detroit residents whenever possible by contacting Detroit At Work for your hiring needs. Visit the Detroit At Work website for specific contact information regarding these opportunities.
Contractors are encouraged to employ innovative approaches, including ethically and responsibly leveraging artificial intelligence and advanced technologies, to enhance goods delivery, services, and operational performance. Vendors using AI solutions will be asked to provide information on how the AI solution functions.
OFFICE OF INSPECTOR GENERAL
0. In accordance with Section 2-106.6 of the City Charter, this Contract shall be voidable or rescindable at the discretion of the Mayor or Inspector General at any time if a Public Servant who is a party to the Contract has an interest in the Contract and fails to disclose such interest.
0. This Contract shall also be voidable or rescindable if a lobbyist or employee of the contracting party offers a prohibited gift, gratuity, honoraria or payment to a Public Servant in relation to the Contract.
0. A fine shall be assessed to the Contractor in the event of a violation of Section 2-106.6 of the City Charter. If applicable, the actions of the Contractor, and its representative lobbyist or employee, shall be referred to the appropriate prosecuting authorities.
0. Pursuant to Section 7.5-306 of the City Charter, the Inspector General shall investigate any Public Servant, City agency, program or official act, contractor and subcontractor providing goods and services to the City, business entity seeking contracts or certification of eligibility for City contracts and person seeking certification of eligibility for participation in any City program, either in response to a complaint or on the Inspector General’s own initiative in order to detect and prevent waste, abuse, fraud and corruption.
0. In accordance with Section 7.5-310 of the City Charter, it shall be the duty of every Public Servant, contractor, subcontractor, and licensee of the City, and every applicant for certification of eligibility for a City contract or program, to cooperate with the Inspector General in any investigation pursuant to Article 7.5, Chapter 3 of the City Charter.
0. Any Public Servant who willfully and without justification or excuse obstructs an investigation of the Inspector General by withholding documents or testimony, is subject to forfeiture of office, discipline, debarment or any other applicable penalty.
0. As set forth in Section 7.5-308 of the City Charter, the Inspector General has a duty to report illegal acts. If the Inspector General has probable cause to believe that any Public Servant or any person doing or seeking to do business with the City has committed or is committing an illegal act, then the Inspector General shall promptly refer the matter to the appropriate prosecuting authorities.
For purposes of this Article: “Public Servant” means the Mayor, members of City Council, City Clerk, appointive officers, any member of a board, commission or other voting body established by either branch of City government or the City Charter, and any appointee, employee or individual who provides services to the City within or outside of its offices or facilities pursuant to a personal services contract.
City of Detroit Office of Contracting and Procurement (OCP) ARPA Request for Proposal
City of Detroit Office of Contracting and Procurement (OCP) Request for Proposal #542995 Mass Communication Solution
Revised 1/XX/2022 Page 1 of 9
Revised 12/2/2025 Page 1 of 24
RFP Attachments List
The following Attachments are available to download on the Supplier Portal.
Attachment A - Respondent Questionnaire Attachment B - Proposal Introduction and Solution / Approach Attachment C - Pricing Attachment D - Forms, Affidavits and Documents Attachment E - Technology Contract Attachment F – Requirement Matrix image1.png
File details come from the government source that posted it. Updated .