Managed IT Services

The San Joaquin Council of Governments (SJCOG) is seeking a Managed IT Services provider through Request for Proposal 2026-RFP-006, targeting comprehensive technology support for its 38-staff organization with hybrid/remote work arrangements. The procurement requires a qualified firm to deliver extensive IT services including helpdesk support, remote and onsite technical assistance, continuous inventory management, cloud-based printing, network monitoring, security services, and strategic IT alignment. Proposers must be located within 50 miles of SJCOG to ensure a one-hour onsite response time and demonstrate compliance with cybersecurity frameworks like NIST, ISO 27001, and CIS Critical Security Controls. The contract will be a five-year base term with two optional one-year renewal periods, with proposals due on October 16, 2025 at 4:00 pm and anticipated Board approval on December 4, 2025. The evaluation will be points-based across seven categories, with technical approach and methodology weighted most heavily at 25% of the total score, requiring proposers to support a transitioning technology environment currently using Dell desktops and planning to move towards Mac Minis, with remote work conducted on MacBook Air and MacBook Pro laptops.

The procurement includes significant Disadvantaged Business Enterprise (DBE) participation requirements, with detailed documentation mandated through forms like Exhibit 10-O1 and Exhibit 10-O2, which track DBE involvement and require consultants to identify and specify work to be provided by certified DBE firms. Proposers must demonstrate good faith efforts to meet DBE goals, with specific guidelines for calculating and verifying DBE participation, including provisions for DBEs to participate as prime consultants, subconsultants, joint venture partners, vendors, or trucking companies. The contract requires a minimum of $2 million in Cyber Liability Insurance and encourages small businesses owned by socially and economically disadvantaged individuals to participate. The total contract budget is estimated at not to exceed $500,000 for the entire contract duration. Proposers must be prepared to provide comprehensive documentation of their DBE recruitment and inclusion strategies, with specific attention to assisting DBE firms in obtaining project information, bonding, credit, insurance, and necessary resources.