JIRA Service Management Renewal

The Maryland Health Benefit Exchange (MHBE) is requesting bids on renewal of a JIRA Service Management Data Center license for 50 agents under IFB BPM054178, with bids due January 8, 2026 at 11:00 a.m. EST and a virtual pre-bid conference on December 15, 2025 at 1:00 p.m. EST. Bidders must be authorized resellers of Atlassian JIRA Service Management and must provide proof of manufacturer authorization with their bid submission — a capability filter that restricts the competitive field to direct Atlassian channels or approved reseller partners.

The scope is a single 12-month subscription renewal for JIRA Service Management Data Center under Support Entitlement Number SEN-54102653, effective February 8, 2026 through February 8, 2027 (or through February 28, 2027, whichever is later). The procurement is firm fixed-price using competitive sealed bidding methodology. Award will be made to the lowest responsive bid price submitted by a responsible bidder.

The contract will be funded with Medicaid funds (CFDA 93.778), subjecting the awarded contractor to federal funding requirements under 45 CFR 75.335 and appendix II to Part 75. The MBE subcontracting goal is 0 percent. All bids are irrevocable for 120 days following the closing date. Vendors must submit a transmittal letter, minimum qualifications documentation, completed bid price form, bid/proposal affidavit, and federal funds attachment. Electronic funds transfer is mandatory for payment. Invoices must be submitted within 30 days of receipt of services. Pre-bid conference registration is required; interested vendors must submit the Pre-Bid Conference Response Form via email to Procurement Officer Tracey D. Gamble at tracey.gamble1@maryland.gov by December 11, 2025.