Janitorial Services for Dix Park

The City of Raleigh Parks, Recreation and Cultural Resources Department is requesting proposals for complete professional janitorial services at Dix Park customer-facing facilities under RFP No. 274-PRCR-DixParkJS2026, with proposals due September 3, 2026 at 5:00 p.m. EST and a pre-proposal conference and site visit on August 18, 2026 from 10:00–11:00 a.m. at 805 Whiteside Drive.

The scope encompasses day porter operations, after-hours cleaning, outdoor restroom maintenance, and trash receptacle services across multiple City administrative, maintenance, and public-facing facilities at Dix Park. The City reserves the right to add or delete locations, square footage, and frequency of services. Contractors must be bonded, obtain national background screenings for all personnel, maintain performance bonds, obtain certificates of insurance compliant with City standard terms, and comply with North Carolina business licensing and E-Verify requirements. All materials, equipment, supplies, personnel training, and maintenance of hospitality-level cleanliness standards are the contractor's responsibility.

The contract term is five years, with services commencing November 1, 2026. Year 1 runs November 1, 2026 through June 30, 2027; Year 5 runs July 1, 2030 through June 30, 2031. Pricing must be submitted separately in sealed envelopes with hourly rates and pricing schedules for special events, emergency services, and enhanced cleaning services by facility type including staff offices, chapels, outdoor restrooms, and trash receptacle services.

Evaluation is two-stage: initial proposal scoring based on Corporate Background and Experience (15%), Firm Financial Stability (10%), Project Understanding (20%), Project Approach/Response Plan (25%), Team Firm Experience (15%), and Proposed Cost (15%), with potential interviews or demonstrations for short-listed firms. The City is not obligated to accept the lowest cost proposal and reserves the right to reject any or all proposals. Deficient performance is subject to graduated deductions ranging from 5% to 25% of monthly fees and potential contract termination. The deadline for written questions is August 20, 2026. The anticipated award date is September 10, 2026.