ITSM - ServiceNow Software Managed Services
Closed State & local contract opportunity Posted
- Solicitation number
- RFP 26-R-87263
- State
- Alaska
- Responses due
Opportunity facts
Opportunity details come from anthc.bonfirehub.com. Updated .
About this opportunity
Alaska Native Tribal Health Consortium (ANTHC) is soliciting proposals for ServiceNow ITSM software managed services to replace its current Cherwell platform, with proposals due October 2, 2026 and a mandatory pre-proposal conference scheduled for September 11, 2026 at 11:00 a.m. AKST.
The scope encompasses initial implementation of foundational ServiceNow capabilities—incident, request, change, knowledge, service catalog, portal, assignment group, notification, access-control, reporting, dashboard, and workflow functions—followed by ongoing managed services. Post-implementation work includes platform administration, maintenance, release support, reporting, minor enhancements, backlog work, and knowledge transfer. The support model is optional, indicating ANTHC will evaluate both implementation-only and extended-services proposals.
No estimated contract value, contract term, incumbent details, evaluation criteria, or question deadline has been disclosed in the posted notice.
Opportunity text
ANTHC is replacing Cherwell with ServiceNow ITSM. The initial implementation is intended to establish approved foundational incident, request, change, knowledge, service catalog, portal, assignment group, notification, access-control, reporting, dashboard, and workflow capabilities. ANTHC requires an optional support model because ongoing platform administration, maintenance, release support, reporting, minor enhancements, backlog work, and knowledge transfer will continue after implementation. Mandatory Pre-Proposal Conference scheduled for Friday, September 11, 2026 at 11:00 am, AKST.
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