IT Support Consultant, Ipas Pakistan

I. Introduction/Background: Ipas is an international non-governmental organization (INGO) which works to assist the Government of Pakistan in achieving the country's commitment towards the Sustainable Development Goal 3 (good health and wellbeing). Founded in 1973, Ipas is a pioneering global organization that developed the manual vacuum aspirator technology for safe uterine evacuation, which is endorsed by the World Health Organization and by various countries including Pakistan. In Pakistan, Ipas seeks to support the government and development partners' efforts to reduce maternal mortality and morbidity associated with complications due to unsafe practices. It collaborates with provincial governments to provide technical assistance and support for strengthening the public and private healthcare system. II. Period of Performance: October 01, 2026 to March 31, 2027 III. Place of Performance: Ipas - Pakistan Office, Islamabad and remote IV. Scope of Work: The IT Support Consultant will be responsible for maintaining and enhancing the IT systems, ensuring smooth and efficient operations across the office. The IT Support Consultant will provide technical support and assistance to office staff, manage IT systems, and ensure the security and efficiency of the IT infrastructure. This includes troubleshooting hardware and software issues, maintaining network systems, and ensuring data security and backup protocols are followed. Maintaining IT asset inventory. The IT Support Consultant will also ensure compliance with Ipas IT policy. V. Key Responsibilities: A. Technical Support • Provide first-line technical support to office staff for hardware, software, and network issues. • Respond to and resolve IT support requests in a timely and efficient manner. • Install, configure, and maintain computer systems, printers, and other peripherals. • Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques. • Scheduling and managing meetings, conferences, workshops, and special events through multiple software including Zoom, Teams etc. • Creation of logo/designing as per requirement to be uploaded on Website on Adobe Photoshop and similar software. • Regularly test the Internet speed and official equipment to ensure smooth IT support when/where required. • Assist in IT-related projects, including system upgrades and new technology implementations. technical equipment coordination and deployment during official events/gatherings. • Work with vendors and service providers as needed. B. System Maintenance • Perform routine maintenance on IT equipment and systems. • Ensure all software and hardware are up-to-date and functioning correctly. • Manage software licenses and inventory of IT assets. • Cleaning/dusting equipment as part of maintenance of personal issued IT devices • Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques. C. Data Security and Backup • Implement and maintain data security protocols. • Regularly backup data and ensure disaster recovery procedures are in place. • Monitor for potential security breaches and respond to IT security incidents. • To ensure the compliance with "Ipas Technology Acceptable Use Policy" D. User Training and Documentation • Conduct training sessions for staff on IT systems and best practices. • Assist in the development of IT policies and procedures. • Maintenance and upgradation of Ipas Pakistan official website and LinkedIn page