ISO Services, Inc - ClaimSearch

The City of Jacksonville, Florida is soliciting a sole-source purchase of ISO Services, Inc ClaimSearch, a claims and investigations management system, with proposals due August 11, 2026. This is a non-competitive procurement; the City has determined that ClaimSearch is the only available source for the required capability.

ClaimSearch is a comprehensive platform that assists claims and investigations professionals in locating vital data to improve claims processing and prevent payment of questionable or fraudulent claims. The system will be delivered to 117 West Duval Street, Suite 325, Jacksonville, Florida 32202.

Pricing and detailed service terms are contained in the attached quote document (SS-18059-26 Quote.pdf). Implementation and ongoing support services are included as part of the offering.

Renata Barnett (rbarnett@coj.net) is the buyer. Protests of the procurement decision or solicitation requirements must be filed in writing within forty-eight hours of award notification or ten business days of solicitation posting, addressed to the Chief of Procurement at 214 N. Hogan Street, 8th Floor, Jacksonville, Florida 32202, or emailed to dustinf@coj.net. The City of Jacksonville Procurement Protest Procedures (effective July 1, 2024) govern all challenges, including administrative review rights before the Jacksonville Procurement Awards Committee.