Interview Transcription Services

The North Carolina Department of Public Safety, Office of Special Investigations is requesting quotes for interview transcription services under RFQ 19-RFQ-2312557598-TMM, with quotes due August 7, 2026 at 2:00 p.m. ET. The scope is a specialized mobile application and transcription service supporting approximately eight investigators.

Vendors must provide an iPhone and Android compatible app that enables secure recording and submission of interview recordings to an encrypted portal with end-to-end encryption — a mandatory capability requirement given the confidential nature of personnel records. All transcription work must be performed in the United States; vendors must identify worker locations and disclose any work performed outside the country. Transcriptions must be delivered in Microsoft Word format with line numbers, case information headers, and signature lines for investigator verification. Vendors must offer tiered turnaround options of one, three, or five business days.

Pricing is submitted per transcription minute for each turnaround tier using the state's provided form, with the contract structure permitting separate awards for different line items. Award will be based on the lowest responsive bid meeting specifications and requirements, including past performance verification.

Vendors must demonstrate financial stability through certification and provide at least three customer references for similar services. Eligibility requires registration in North Carolina's eVP system and with the North Carolina Secretary of State. The resulting contract has an initial two-year term beginning upon final execution. The state reserves the right to award to a single vendor or make multiple awards.