Information Technology Support Services
Closed State & local contract opportunity Posted
- Solicitation number
- RFP #26-1008
- State
- Texas
- Responses due
Opportunity facts
- Jurisdiction
- Point of contact
-
- Jill Ackerman jillackerman@lakeway-tx.gov (512) 314-7522
Opportunity details come from constructionbidsource.com. Updated .
About this opportunity
The City of Lakeway, Texas is requesting proposals for Information Technology Support Services under RFP No. 26-1008, with sealed proposals due July 30, 2026 at 2:00 p.m. CST. An optional pre-proposal virtual conference is scheduled for July 21, 2026 at 10:00 a.m. CST.
The contractor will function as a partner to the City's in-house IT department, delivering help desk support, end-user troubleshooting, routine system maintenance, network security practices, system evaluation and assessment, and on-demand optimization or upgrade recommendations. Services are delivered primarily remotely with mandatory on-site presence one day per week minimum. The contractor must provide 24/7 monitoring of 23 servers, 150 Dell workstations and laptops, 8 firewalls, 30 Cisco managed switches, 20 Ubiquiti wireless access points, and 5 QNAP storage devices, with one-hour maximum response time for business-stopping emergencies and four-hour on-site response if remote resolution is not possible. The contractor must hold at least five years of experience providing technology services to government agencies and significant expertise in Microsoft products and platforms. All contractor employees must pass drug testing, background checks, and FBI Criminal Justice Information Systems records checks. Professional liability, comprehensive general liability, and worker's compensation insurance of $1 million aggregate and $1 million per occurrence, with the City listed as additional insured, is required. CJIS compliance support and optional PCI compliance and cybersecurity protection services are included in the scope.
Proposals must not exceed 30 printed pages, submitted as one original copy, five copies, and one electronic version on flash drive, with detailed pricing breakdowns by service type, device category, software tools, onsite charges, onboarding fees, and optional services. The initial contract term is one year with three optional annual renewals, contingent on budget appropriation and mutual agreement. Evaluation criteria are company qualifications and experience (20%), methodology and work plan (25%), capability to meet scope requirements (20%), and service provider fees (35%). Award goes to the highest-scoring proposer subject to successful negotiation and City Council approval.
Opportunity text
The City of Lakeway is seeking a qualified Contractor who shall function in partnership with the Citys in-house information technology department. The technology contractor will work primarily remotely and on-site (one day a week minimum) to provide help desk support, troubleshoot end-user problems, perform routine maintenance on information system(s), use common network security practices, and perform other services related to information technology as they arise. On an as needed basis, the contractor will provide services to evaluate and assess current municipal processes and information system(s) for recommended enhancements, optimizations, upgrades or replacement.
Files
| File | Type | Posted |
|---|---|---|
| RFP No. 26-1008 IT Support Services.pdf |
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