Implementation, continued development, and support of the city’s utility billing system.

The City of Santa Fe, New Mexico is soliciting proposals for implementation, continued development, and support of the city's utility billing system, with proposals due October 17, 2026.

The scope encompasses initial system implementation, ongoing development, maintenance, and technical support for the municipality's utility billing operations. The vendor must demonstrate system functionality, integration capabilities, and capacity to deliver customer service. All proposals must comply with the City's procurement regulations and evaluation criteria outlined in the solicitation documents.

An Advanced Posting Packet was posted September 17, 2026 to provide preliminary notice and allow vendors to review scope requirements, technical specifications, and administrative instructions prior to formal RFP release. The packet establishes baseline expectations for system performance, vendor qualifications, and ongoing support obligations to ensure continuity and quality of utility billing operations.