Idaho Crisis and Suicide Hotline Services

The Idaho Department of Health and Welfare, Division of Behavioral Health is issuing an RFI to gather information from organizations capable of operating statewide 988 Suicide & Crisis Lifeline services, with responses due September 30, 2026 at 5:00 p.m. Mountain Time. This is an information-gathering initiative only; no contract award will be made. Responses will inform future competitive procurement solicitation requirements and budget projections.

Required services include twenty-four-hour, seven-days-per-week crisis intervention delivered through voice, text, and chat modalities; employment of trained crisis responders with clinical supervision; coordination with mobile crisis response teams, emergency departments, law enforcement, and community partners; maintenance of national accreditation standards; implementation of quality assurance and evidence-based practices; and collection of operational and clinical performance data.

The Department has contracted with the current provider for over ten years and is evaluating the marketplace to determine the most effective approach for ensuring high-quality crisis services. The RFI requests vendors provide organizational background, staffing and retention models, technology platform capabilities, implementation timelines, lessons learned from crisis line operations, and cost estimates for one-time and ongoing service delivery.

Responses must be submitted by email to signe.jensen@dhw.idaho.gov; vendors may not submit through IPRO, the state e-procurement system. All submitted material becomes Department property and is subject to disclosure under the Idaho Public Records Act, with limited exemptions for trade secrets that must be specifically marked and justified.