Hearing Aids - LDH/OPH/BFH

The Louisiana Department of Health, Office of Public Health, and Bureau of Family Health is soliciting sealed bids for hearing aids and related accessories under ITB 3000026288, with bids due July 21, 2026 at 10:00 a.m. CST. This is a proprietary procurement restricted to Oticon brand models under Louisiana Revised Statute 39:1655 — only Oticon-specified devices and components are eligible for award.

The scope encompasses 43 line items of hearing aid products across pediatric and adult applications, including Behind-the-Ear, Receiver-in-Ear, In-the-Canal, Completely-in-the-Canal, and miniRITE configurations from the Xceed Play, Play PX RITE, OPN Play, OWN, OPN S, MORE 3, Ruby, and Zircon product lines. Deliverables include replacement speakers, ear molds, and repair services. All hearing aids must be new, current-model instruments available in standard colors (brown and beige), with pediatric models offered in multiple colors. Behind-the-ear models must include direct audio input as standard equipment. Vendors must supply a minimum 36-month warranty with costs incorporated into the bid price, warranty period commencing upon issuance to the client; instruments are returnable for credit within 90 days of issuance with two optional 30-day extensions. Factory service with overnight delivery for repairs must be available in the continental United States. Vendors are responsible for repairs after warranty expiration under 6-month warranties on repaired instruments. Semi-annual reporting of serial numbers, accessories, and repairs is required at no cost to the agency. Training and field staff instruction on maintenance and repairs must be provided as requested.

The contract term is 12 months from award with two optional 12-month extensions at the same prices and terms, for a possible 36-month total. Bid prices must be firm for a minimum of 30 days, include all taxes and transportation with F.O.B. destination delivery, and are subject to 30-day payment terms. Products valued at $25,000 or more require GSA non-debarment certification and Louisiana Secretary of State registration. Vendor contact: Braylon Louis, 225-342-5464 or braylon.louis@la.gov.