Gentax - FAST Enterprises

The State of Alabama is seeking maintenance and support services for GenTax software from FAST Enterprises under a one-year contract running October 1, 2026, through September 30, 2027, with proposals due September 18, 2026.

FAST Enterprises is the incumbent contractor. The scope encompasses bug fixes, patches, updates, technical support, and system performance monitoring for the GenTax tax administration system. The contract includes defined service level agreements, response-time commitments for critical issues, and regular communication requirements between the vendor and Alabama's tax department to address system optimization throughout the contract term.

Service continuity and system availability are mandatory performance standards. Pricing and payment terms are to be negotiated based on the scope of services required and current software licensing agreements. Renewal options are available beyond the initial one-year term. Funding is allocated through Alabama's state budget for information technology and tax administration operations.