Freshworks Freshdesk Forest and Enterprise Contact Center Software Subscription

Closed State & local contract opportunity Posted

Solicitation number
2139070
State
New York
Responses due

Opportunity facts

Point of contact

Updated .

About this opportunity

City University of New York's Office of Admissions / Welcome Center is seeking a six-month subscription to Freshworks Freshdesk Forest Annual Subscription software, with proposals due October 6, 2026.

This is a restricted procurement under New York's Procurement Lobbying Act. All vendor communications must be directed exclusively to the Office of University Controller (Designated Contact); contact with any other CUNY employee regarding this project may constitute an impermissible contact and result in vendor disqualification. Vendors must complete and submit the "Offerer's Affirmation of Understanding of and Agreement pursuant to State Finance Law 139-j (3) and 139-j (6)(b)" and the "Offerer's Disclosure of Prior Non-Responsibility Determinations and Certification of Compliance with State Finance Law 139-j and 139-k" if selected.

Freshworks, Inc. was awarded an identical or substantially similar procurement contract within the past five years and is therefore ineligible to bid on this solicitation. The restricted period commenced with publication of this notice on September 15, 2026.

Opportunity text

The City University of New York's (CUNY) Office of Admissions / Welcome Center (the "University") seeks a six-month subscription of Freshworks Freshdesk-Forest Annual Subscription. The restricted period began with the publication of this ad.Compliance Procurement Lobbying ActRequired Forms: Vendor shall complete, sign and submit the following forms if they are selected.1. "Offerer's Affirmation of Understanding of and Agreement pursuant to StateFinance Law § 139-j (3) and § 139-j (6) (b)" 2. "Offerer's Disclosure of Prior Non-Responsibility Determinations and Certification ofCompliance with State Finance Law §139-j and §139-k". Under the requirements of the State Procurement Lobbying Act all communications regarding advertised projects are to be channeled through the Office of University Controller (*Designated Contacts). Until a designation is made, communication with any other CUNY employees concerning this project that is determined to be an attempt to influence the procurement may result in disqualification.Contact with CUNY:Under the requirements of the PLA, all communications regarding advertised projects are to be channeled through the Designated Contact. Communication with respect to this procurement initiated by or on behalf of an interested vendor through others than the Designated Contact may constitute an "impermissible contact" under NYS law and could result in disqualification of that vendor. Rules and regulations and more information on this law, please visit: http://www.ogs.ny.gov/aboutogs/regulations/advisoryCounci l/Faq.htm (Advisory Council FAQs)http://www.jcope.ny.gov/law/lob/lobbying2.html (New York State Lobbying Act)http: //www.jcope.ny.gov/law/lob/lobbying2.html (New York State Lobbying Act) Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Freshworks, Inc.

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