ePlus UC Managed Services

The State University of New York at Albany is requesting quotations for ePlus UC Managed Services under RFQ-JH2627-0001, with responses due September 18, 2026 by 4:00 PM EST. This procurement is restricted to certified Service-Disabled Veteran-Owned Businesses (SDVOBs) and certified Minority- and Women-Owned Business Enterprises (MWBEs) pursuant to New York State Executive Law, with an SDVOB goal of 6.00% and total MWBE goals of 30.00%.

The scope encompasses managed services for multiple Cisco unified communications applications and hardware components, including Contact Center Express (50 agents), IM & Presence, Unity Connection, Unified Communications Manager, analog gateways (VG450, VG310, VG204XM, VG202XM), integrated services routers (4331, 4351, 4431 series), TelePresence VCS Expressway components, and a Unified Attendant Console Advanced. Vendors must submit pricing for each of the five contract years on the designated quote sheet; all quoted prices must include educational discounts, customs, duties, and charges and are to be delivered F.O.B. destination within New York State.

The contract term runs from October 1, 2026 through September 30, 2031 (five years), billed annually at the beginning of each anniversary date. Award will be based on lowest cost while meeting all requirements. Quoted prices must remain firm for 90 days from the date of tentative award. No incumbent contractor is identified. Questions are due September 8, 2026 by 4:00 PM ET, with SUNY responses provided by September 11, 2026. Reseller quote requests should be directed to Whit Sprague at ePlus (whit.sprague@eplus.com); all RFQ responses and inquiries should be submitted to Jessica Hill at jjhill@albany.edu.