Enterprise Guest / Venue / Commerce Management Platform

The Olympic Authority in Essex County, New York is issuing a Request for Proposal for the procurement and implementation of an enterprise-grade guest, venue, and commerce management platform. The Platform must serve as the central technology foundation for guest identity, transactions, entitlements, and operational coordination across all Olympic Authority-managed venues, programs, and events. Key deliverables and required capabilities include: unified commerce functionality across all sales and service channels (on-site POS, e-commerce, mobile, and approved third-party integrations); multi-venue and multi-resort operations support within a single enterprise architecture; real-time or near real-time integration with operational systems including access control, food and beverage, rentals, lessons, and retail; secure, tokenized payment processing compliant with PCI DSS standards; and scalable, high-availability operations capable of handling peak seasonal demand. The Platform must maintain vendor-agnostic interoperability while avoiding dependency on closed ecosystems and must include AI-driven capabilities leveraging model context protocol or equivalent frameworks for orchestration, automation, and decision support to deliver hyper-personalized guest experiences. The solution must be future-ready and capable of supporting evolving guest expectations and operational complexity over the next decade. The RFP was posted on May 6, 2026, with a proposal due date of July 17, 2026.

The procurement includes specific contracting goals requiring respondents to achieve a total Minority/Women Business Enterprise (MWBE) participation goal of 10.00%, while Service-Disabled Veteran-Owned Business (SDVOB) and Disadvantaged Business Enterprise (DBE) contracting goals are set at 0.00%. Accesso LLC has been identified as a business enterprise that was awarded an identical or substantially similar procurement contract within the past five years and should be considered in the competitive landscape. The Platform must integrate with existing operational systems and infrastructure currently in use by the Olympic Authority. No specific award value or budget range was disclosed in the available procurement documents. Interested vendors should review the complete RFP documentation for additional technical specifications, evaluation criteria, submission requirements, and any other terms and conditions governing this procurement opportunity.