Employee Assistance Program Services

The Texas A&M University System has issued a Request for Proposal (RFP) for Employee Assistance Program (EAP) Services targeting 35,809 benefit-eligible employees across 11 universities, a comprehensive health science center, eight state agencies, and multiple institutions. The procurement seeks a vendor to provide comprehensive EAP services including confidential counseling, legal and financial consultations, work-life assistance, and crisis intervention for employees and their household family members. The current EAP provider is ComPsych GuidanceResources, which offers eight free clinical counseling sessions per incident. The RFP requires respondents to submit a monthly per-participant administrative fee that includes services for eligible dependents, with proposed fees to be guaranteed for the initial three-year contract term through August 31, 2028. Key proposal submission details include a due date of June 16, 2025, with an anticipated contract effective date of September 1, 2025. Respondents must be licensed to do business in Texas and demonstrate capabilities in referral processing, network provider qualifications, communication strategies, and breach notification protocols. The evaluation will likely focus on comprehensive service offerings, network coverage, administrative fees, and overall program capabilities.

The solicitation does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. Respondents must comply with Texas Insurance Code 1601.054, which mandates re-solicitation of such programs at least every six years. The contract allows for potential renewal options that could extend the agreement through August 31, 2031, contingent upon satisfactory performance and mutually agreed terms. The Texas A&M System will manage billing through a self-billing monthly process and has no minimum participation requirements. While the specific budget range is not explicitly detailed, the scope covers services for over 35,809 employees and their household members, suggesting a significant potential contract value. The current provider, ComPsych GuidanceResources, may be competing against other vendors for the new contract. The demographic census file provided (though not fully summarized) likely contains additional details about the employee population that could inform vendor proposals and service strategies.