DHHS - Client Consent Income Verification Service RFP

The Michigan Department of Technology, Management and Budget on behalf of the Michigan Department of Health and Human Services is requesting proposals for a contractor-hosted Software as a Service income and employment verification platform under RFP 260000002210, with proposals due July 28, 2026 at 12:00 p.m. Eastern. Questions are due July 10, 2026, with answers posted by July 17, 2026.

The solution must provide real-time, secure, and automated income and employment verification integrated with State of Michigan eligibility systems. Core functional requirements include plug-and-play integration with third-party verification services, direct data retrieval from employer payroll systems, and secure REST or SOAP APIs for system-to-system connections alongside a web-based portal for manual lookups. The platform must deliver 24/7 portal availability, two-second maximum response time, 30-minute minimum session inactivity timeout, MI Bridges SSO integration, explicit client consent capture and logging of all transactions, 30-day to 72-month historical data access, and toll-free technical support available 8:00 a.m. to 8:00 p.m. EST with 60-minute resolution targets.

Evaluation assigns points across five technical criteria: Vendor Question Worksheet (10 points), Schedule A—Statement of Work (30 points), Schedule A—Business Specifications Worksheet (30 points), Schedule D—Service Level Agreement (10 points), and Schedule E—Data Security Requirements (20 points). A minimum threshold of 80 points is required for pricing evaluation. Bidders must maintain appropriate insurance per Schedule C and comply with all data security, disaster recovery, and transition requirements. Proposals must be submitted electronically through the Michigan SIGMA VSS system. The anticipated contract begin date is September 30, 2026.