DAS Wireless Lifecycle Management Provider

The State of Ohio Department of Administrative Services (DAS) is seeking a comprehensive Wireless Lifecycle Management Provider through a competitive Request for Proposal (RFP) process. The solicitation aims to secure a vendor capable of supporting 26 cabinet-level agencies and over 50 boards and commissions, managing approximately 14,580 voice lines and 16,698 mobile devices. The required solution must provide 24/7 helpdesk support, procurement and inventory management through a Mobile Device Portal, comprehensive device administration including billing and reporting, and Unified Endpoint Management support for Microsoft Intune and Broadcom Workspace ONE platforms. Key deliverables include device activation, procurement, asset management, and integration with existing state systems. The proposal evaluation will be conducted using a 1,000-point scoring system, with 650 points allocated to technical capabilities, 250 points to cost, and 100 points to presentation and demonstrations. The proposal is due by December 17, 2025, at 1:00 p.m., with the contract term beginning upon state signature and extending through September 30, 2027, with potential renewal options.

The RFP includes a 2% revenue share requirement on quarterly sales to Cooperative Purchasing Members and mandates compliance with extensive data security and privacy terms. Contractors must maintain security protocols consistent with NIST 800-53 moderate baseline and provide annual Service Organization Control (SOC) 2 Type 2 audits. While no specific set-aside designations are explicitly stated, the cost proposal form requires tracking of Minority Business Enterprise (MBE) spending percentages and dollar amounts for each deliverable. The current vendor provides services including asset management, Mobile Device Portal functionality, Electronic Data Interchange (EDI) billing, and device recycling, which the new contractor must maintain or improve at cost-neutral or lower rates. Service Level Agreements include performance metrics such as 95% Mobile Device Portal availability, 98% accuracy in device procurement, and 95% helpdesk request resolution within four hours. Contractors must provide comprehensive insurance coverage, including Technology Errors and Omissions and Cyber Liability Insurance with $5,000,000 per occurrence limits.