Computerized Maintenance and Enterprise Service Management System
- Hillsborough County Public Schools (HCPS) has issued a Request for Proposals (RFP 25447-RFP-DST) for comprehensive benefits administration services, seeking a U.S.-based outsourcing partner to support employee and employer service needs with a targeted go-live date of July 1, 2026. The procurement encompasses 13 core service components, including call center operations, dependent verification, ACA and COBRA administration, spending accounts administration, direct billing, premium remittance,...
- Hillsborough County Public Schools (HCPS) has issued a Request for Proposals (RFP) for a comprehensive wellness program to serve approximately 24,181 employees, seeking a vendor to provide an integrated wellbeing platform covering physical, emotional, social, and financial pillars of employee health. The RFP seeks a solution that includes health assessments, biometric screening coordination, challenge programs, coaching services, incentive management, communications, and reporting...
- Hillsborough County Public Schools (HCPS) in Florida is soliciting proposals for a Master Agreement to provide Substitute Teacher Services on behalf of itself and the GOVMVMT Purchasing Cooperative, with the contract extending to states, local governments, school districts, higher education institutions, and nonprofit organizations nationwide. The procurement seeks qualified firms to recruit, screen, hire, train, and place substitute teachers and paraprofessionals across elementary, middle,...
- Hillsborough County Public Schools (HCPS) in Florida is seeking one or more financial institutions to establish a comprehensive Procurement Card (P-Card) and payment program through a competitive Request for Proposal (RFP) process. The solicitation aims to select a vendor that can provide cost-effective and efficient long-term payment services, with key objectives including maximizing value and rebates through enhanced technology, superior customer service, and streamlined operations. HCPS...
- Valencia College in Florida is conducting a Request for Information (RFI) for an IT Service Management (ITSM) and Customer Service Management (CSM) platform, seeking comprehensive vendor insights and solutions. The RFI, issued under Section 287.012(22) of Florida Statutes, aims to gather detailed information about potential software platforms that can support service delivery, asset management, incident management, and project management with advanced capabilities including AI-powered chatbot...
- Hillsborough County Public Schools (HCPS) is issuing a Notice of Intent to Purchase Single/Sole Source Commodities and Services for ChildPlus Management Software, which is a comprehensive data management solution for the Head Start program. The procurement covers core software, database access, and DRDP (Desired Results Developmental Profile) per-child assessment tools designed to manage critical student and family data including enrollment, registration, attendance, family goal setting, and...
- Pinellas County Schools, serving as the Lead Agency in collaboration with CoreTrust Public Sector, is issuing a Best Value Request for Proposal (RFP) for school furniture and related services to be used by educational institutions, governmental entities, and eligible agencies nationwide. The procurement seeks comprehensive furniture solutions across ten categories including classroom, library, administrative, computer/technology, specialized adaptive, early childhood, flexible learning spaces,...
- The School Board of Citrus County, Florida (CCSB) has issued a Request for Proposal (RFP) for an Audio-Visual Upgrade to the Curtis Peterson Auditorium located at 3810 W. Educational Path, Lecanto, FL. The procurement seeks a qualified contractor to design, install, and commission a modern, integrated AV system that leverages existing infrastructure, including a recently upgraded Q-SYS Core 110f v2 audio processor. Key deliverables include installing a new high-definition projector, motorized...
Hillsborough County Public Schools (HCPS) is seeking proposals for a comprehensive Computerized Maintenance and Enterprise Service Management System through RFP #25540-RFP-DST. The solicitation requires a robust Enterprise Service Management platform that supports multiple functionalities including maintenance requests, ITSM with ITIL frameworks, work order tracking, help desk support, business intelligence, asset management, safety features, and system integrations across various departments such as Facilities, Food Services, Transportation, and Information Technology. The system must accommodate approximately 25,000 total users and support around 300,000 computing devices, 15,000 interactive panels, and 20,000 access points. Evaluation criteria include Specifications/Scope of Work (30 points), Qualifications and Experience (25 points), Cost/Value (35 points), and Small Business Encouragement Program utilization (10 points). Key deadlines include technical questions due by October 23, 2025, at 12:00 PM, with final proposals due November 6, 2025, at 3:00 PM via VendorLink. Proposers must demonstrate at least three years of experience, maintain required insurance coverage, comply with E-Verify requirements, and provide three business references, preferably from K-12 school districts. The procurement encourages participation from Small Business Enterprises (SBE), Service-Disabled Veterans, and minority-owned businesses, with specific scoring allocation for Small Business Encouragement Program utilization. Vendors must complete a vendor registration form and disclose any potential conflicts of interest, including relationships between HCPS employees and business ownership. The current system vendor is TMA Systems under a sole-source contract expiring in 2017. The system must integrate with existing platforms including Infor-Finance/AP, Infor-HR, Foghorn, Facilitron, Freshworks, EFIS, Focus, GIS, and various other operational tools. The estimated annual budget is $500,000, with an initial one-year contract term and potential for four additional one-year renewals. Compliance requirements include meeting WCAG 2.1 Level AA accessibility standards, ISO 27001, SOC 2 Type II, FERPA, and HIPAA certifications. Additionally, vendors must comply with Florida Statutes regarding contracting with entities from foreign countries of concern, ensuring no ownership or controlling interest from specified nations.
Name | Description | Size | Type | Posted |
|---|---|---|---|---|
25540-RFP-DST_Computerized_Maintenance_and_Enterprise_Service_Management_System.pdf | 755KB | 10/9/25 | ||
CONTRACTING_WITH_ENTITIES_OF_FOREIGN_COUNTRIES_OF_CONCERN_PROHIBITED_AFFIDAVIT.pdf | 93KB | 10/9/25 | ||
25540_Addendum_1_Quesitons.pdf | 259KB | 10/31/25 | ||
STATEMENT_OF_NO_BID.pdf | 51KB | 10/9/25 | ||
Vendor_Registration_Form_07.10.25.pdf | 1MB | 10/9/25 |