CATS ADA Eligibility Assessment Services

Charlotte Area Transit Systems (CATS) is requesting proposals for ADA paratransit eligibility assessment services under RFP 269-2027-2081, with proposals due September 30, 2026. The contractor must administer and perform eligibility assessments that determine whether individuals with disabilities cannot reasonably use fixed-route transit for some or all trips, based on functional ability rather exclusively on medical diagnosis, and must comply with the Americans with Disabilities Act of 1990 and its implementing regulations.

All submissions must be uploaded through the Bonfire procurement portal at https://charlottenc.bonfirehub.com/opportunities. Questions are submitted electronically through the Vendor Discussions section of the portal. The City recommends vendors begin submissions one week prior to the deadline to allow sufficient time for large document uploads. Technical support is available through Bonfire's help forum at https://vendorsupport.gobonfire.com/hc/en-us, via email at Support@GoBonfire.com, or by telephone at 1-800-354-8010. The portal operates on Microsoft Edge, Google Chrome, and Mozilla Firefox and requires JavaScript and browser cookies enabled.