Case Management Software

The Charter County of Wayne, Michigan, is seeking proposals for a comprehensive cloud-based Case Management Solution for its Department of Corporation Counsel. The procurement involves a software system that includes licensing, professional services, project management, technical services, and data migration from the current Prolaw system. The solution must support integration with Microsoft Office 365, Windows 10/11, and single sign-on capabilities with Entra ID. Key deliverables include a fully implemented, cloud-based case management platform with professional services to ensure successful deployment and stable production operations. The RFP evaluation will be based on a 100-point system, with points distributed across experience and qualifications (15 points), work plan and timeline (20 points), technical solution (30 points), project cost (30 points), and utilization of first-tier Wayne County subcontractors (5 points). Critical procurement dates include an RFP issue date of 4/7/2025, proposer questions due by 4/18/2025, and proposal submissions due by 5/8/2025, with an estimated contract award in July 2025 and contract start in August 2025. The contract will span 5 base years with an option for five additional 1-year extensions.

The county has established specific requirements for business participation, including a Disadvantaged Business Enterprise (DBE) participation goal of 8 percent, with 6% allocated to Women's Business Enterprises (WBEs) and 2% to Minority Business Enterprises (MBEs). Potential vendors must be prepared to document their DBE participation through the Michigan United Certification Program (MUCP). The county offers equalization credits for various business categories, including County Based Enterprises (up to 7%), Targeted Growth Community Enterprises (2%), and additional credits for small businesses, expanding businesses, joint ventures, mentor ventures, and veteran enterprises. An optional cooperative contract through the Michigan Association of Counties' CoPro+ program allows other public agencies to potentially utilize the contract, with a 1.5% administrative fee collected quarterly. While specific budget ranges are not explicitly stated, vendors must provide comprehensive pricing for licensing, support, hosting, and implementation across the potential five-year contract period. Potential contractors must also meet stringent compliance requirements, including certification regarding debarment, suspension, and other responsibility matters, with potential legal consequences for false statements.