BMC Remedyforce Helpdesk Ticketing
Closed State & local contract opportunity Posted
- Solicitation number
- 2137993
- State
- New York
- Responses due
Opportunity facts
- Point of contact
-
- Danielle Bunney bsfp-fms.procure@health.ny.gov (518) 402-7093
Updated .
About this opportunity
The New York Division of Nutrition, Bureau of Supplemental Food Programs (which administers WIC) is requesting quotes from Certified NYS Minority and Women-Owned Business Enterprises for BMC Remedyforce Helpdesk ticketing licenses, with quotes due September 1, 2026. This is a restricted set-aside: only certified M/WBE vendors are eligible to bid, with a 100% MWBE contracting goal.
The scope covers three SKUs of BMC Remedyforce Service Desk SaaS subscriptions on a monthly subscription model: 1,200 casual-user licenses (100 users per month), 480 full-time-user licenses (40 users per month, each including 250 end-user seats), and 1,680 sandbox licenses (140 users per month). All subscriptions are on-demand, General Availability, and cover a one-year contract term from November 12, 2026 through November 11, 2027. Interested M/WBE firms must submit written quotes to BSFP-FMS.Procure@health.ny.gov by the due date.
Award will be made to the vendor offering the lowest total cost. Four vendors have held identical or substantially similar procurements within the past five years: AZH Consulting Corporation, Flycast Partners Inc., K Systems Solutions LLC, and VCloud Tech Inc. The Service-Disabled Veteran-Owned Business goal is 0%, and the DBE goal is 0%.
Opportunity text
The Division of Nutrition, Bureau of Supplemental Food Programs, which administers the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), is requesting quotes from Certified NYS Minority and Women-Owned Business Enterprises (M/WBE) to provide BMC Remedyforce Helpdesk licenses for the product SKUs and quantities below. A one-year contract for the anticipated contract term 11/12/2026 to 11/11/2027 will be awarded to the vendor offering the lowest total cost. Interested M/WBE firms must provide a written quote to BSFP-FMS.Procure@health.ny.gov by the due date to be considered. Product Description Manufacturer Part Number (SKU) Unit of Measure # Users Term Estimated 1-Year Quantity* Casual UserBMC Remedyforce Service Desk -Casual User - per named user -OnDemand - Monthly Subscription -General Availability LAZH2-001-S1-0004 SaaS -MonthlySubscriptionPer NamedUser - OnDemand 100 1 year (12 months) 1200 Full Time UserBMC Helix Remedyforce Service Desk - per named user - SaaSThis SKU also includes 250 end-users per each named user. LPSKW-002-S1-0004 40 480 Sandbox BMC Remedyforce Service Desk -Sandbox - per named user -OnDemand - Monthly Subscription -General Availability LAAE7-001-S1-0004 140 1680 Business enterprises awarded an identical or substantially similar procurement contract within the past five years: AZH Consulting Corporation, Flycast Partners, Inc. K Systems Solutions LLC, VCloud Tech Inc Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 0.00% Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 100.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%
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