Beacon Maintenance & Support
Closed State & local contract opportunity Posted
- Solicitation number
- 2138121
- State
- New York
- Responses due
Opportunity facts
- Point of contact
-
- NYCT - Bid Reception Desk vreplies@nyct.com (646) 252-6101
Updated .
About this opportunity
The Metropolitan Transportation Authority is requesting proposals for Beacon Maintenance & Support services under an RFP with proposals due September 8, 2026.
The scope includes 24/7 technical support via telephone and email from a Technical Support Specialist to diagnose and resolve maintenance and troubleshooting issues affecting system operation. The contractor must guarantee telephone support response within 15 minutes (including weekends and holidays) and email support response within one business day (Monday–Friday, excluding weekends and holidays). The contractor will conduct technical investigations on incidents and repeated faults, identify root causes, and provide short-term and long-term recommendations for resolution. The contractor must maintain incident logs documenting call times and responses, and must comply with MTA Cybersecurity policies for remote system access.
The source indicates these services have been purchased from an out-of-state or foreign vendor within the past three years but does not disclose the incumbent contractor name, contract value, or contract term.
Vendors must obtain an MTA Bidder/Supplier Number through the MTA Vendor Portal at www.mymta.info before requesting bid documents. Bid documents are available at no cost as of September 8, 2026. Additional procurement details and eligibility information are available at https://new.mta.info/doing-business-with-us/procurement/mta-headquarters.
Opportunity text
Description of Goods or Services to Be Bid: The following services are included in the on-going maintenance provided by the Contractor and invoiced as part of the monthly recurring fee for Ongoing Maintenance Support Services. Availability of a Technical Support Specialist (TSS) via telephone and/or e-mail 24 hours a day, 7 days a week, to provide on-call, engineering support for maintenance and troubleshooting issues, as described in paragraph (b) below, to assist in the identification and resolution of technical issues affecting the operation. Guaranteed response to provide telephone support is within 15 minutes (including weekends and holidays). Guaranteed response to provide e-mail support is within (1) one day (Monday - Friday, excluding weekends and holidays) from the time of notification. (I.e. Phone to call any procedure. Log to be kept for when the call was made and response. Log of correspondence for the incident/call) Contractor will perform technical investigations on incidents, repeated faults, etc. and will identify the cause of the incident or fault and provide assistance with resolution of routine maintenance matters. The Contractor will provide short-term and long-term recommendations for correction of these issues. The processes employed by Piper in performing their remote access to the system are in compliance with Cybersecurity policies. . Type Of solicitation: IFB Price for Bid Documents: $0 Document Availability Date: 09/08/2026 These goods or services have been purchased from an out- of- state/foreign vendor within the past 3 years: Eligibility/ Qualifications Requirements/ Preferences Visit our website at https://new.mta.info/doing-business-with-us/procurement/mta-headquarters for more details and information on obtaining bid documents. ****PLEASE NOTE- WE CANNOT PROCESS DOCUMENT REQUESTS WITHOUT A MTA BIDDER/SUPPLIER NUMBER. PLEASE ACCESS THE MTA VENDOR PORTAL, WWW.MYMTA.INFO, TO REGISTER AS A BIDDER**** Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Piper Networks
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