Beacon Maintenance & Support
Closed State & local contract opportunity Posted
- Solicitation number
- 2136732
- State
- New York
- Responses due
Opportunity facts
- Point of contact
-
- NYCT - Bid Reception Desk vreplies@nyct.com (646) 252-6101
Updated .
About this opportunity
The Metropolitan Transportation Authority (MTA) is soliciting bids for ongoing Beacon maintenance and support services, with proposals due July 24, 2026 and a pre-bid conference scheduled for July 9, 2026 at 1:00 p.m. via Microsoft Teams.
The scope includes 24/7 technical support via telephone and email from a Technical Support Specialist to diagnose and resolve maintenance and troubleshooting issues. The contractor must guarantee telephone response within 15 minutes (including weekends and holidays) and email response within one business day (Monday–Friday, excluding weekends and holidays). The contractor will conduct technical investigations on incidents and repeated faults, identify root causes, and provide short-term and long-term recommendations for resolution. All remote-access processes must comply with MTA cybersecurity policies.
The estimated contract value is $1 million to $5 million with 100% operating funding. The contract covers ongoing maintenance support services invoiced as a monthly recurring fee. Place of performance is not specified in the source material.
Bidders must register with the MTA vendor portal at www.myMTA.info to obtain a Bidder/Supplier Number; the MTA will not process document requests without this registration. Pre-bid conference registration is required with Rich Gregory at richard.gregory@mtabsc.org. Bid documents and procurement details are available at https://new.mta.info/doing-business-with-us/procurement/mta-headquarters.
Opportunity text
The following services are included in the on-going maintenance provided by the Contractor and invoiced as part of the monthly recurring fee for Ongoing Maintenance Support Services. Availability of a Technical Support Specialist (TSS) via telephone and/or e-mail 24 hours a day, 7 days a week to provide on-call, engineering support for maintenance and troubleshooting issues, as described in paragraph (b) below, to assist in the identification and resolution of technical issues affecting the operation. Guaranteed response to provide telephone support is within 15 minutes (including weekends and holidays). Guaranteed response to provide e-mail support is within (1) one day (Monday - Friday, excluding weekends and holidays) from the time of notification. (I.e. Phone to call any procedure. Log to be kept for when the call was made and response. Log of correspondence for the incident/call) Contractor will perform technical investigations on incidents, repeated faults, etc. and will identify the cause of the incident or fault and provide assistance with resolution of routine maintenance matters. The Contractor will provide short-term and long-term recommendations for correction of these issues. The processes employed by Piper in performing their remote access to the system are in compliance with Cybersecurity policies. Pre-Bid Conference: Date: 7/9/26 Time: 1:00PM Location: Virtual via Microsoft Teams Please register with Rich Gregory at richard.gregory@mtabsc.org Funding: 100% Operating Goals: N/A Est $ Range: $1M-$5M Eligibility/ Qualifications Requirements/ Preferences Visit our website at https://new.mta.info/doing-business-with-us/procurement/mta-headquarters for more details and information on obtaining bid documents. ****PLEASE NOTE- WE CANNOT PROCESS DOCUMENT REQUESTS WITHOUT A MTA BIDDER/SUPPLIER NUMBER. PLEASE ACCESS THE MTA VENDOR PORTAL, WWW.MYMTA.INFO, TO REGISTER AS A BIDDER**** Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Piper Networks
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