Assessment of Salesforce license utilization

The Ohio Department of Administrative Services' Office of Information Technology, Enterprise Shared Solutions is requesting quotes for a comprehensive assessment of Salesforce license utilization across its enterprise ecosystem, with quotes due July 20, 2026 under RFQ #SRC0000039736.

The scope encompasses discovery and data collection, technical utilization analysis, identity and access governance review, cost and contract optimization, and risk and compliance assessment across a multi-cloud, multi-org environment serving over 10,000 users and 11 major applications including Ohio Business Gateway, Ohio eLicense, and Ohio Child Care Licensing. Deliverables include an enterprise license inventory matrix, utilization analytics dashboard, inactive user report, license rationalization strategy, three-year cost optimization model with multiple scenarios, risk and compliance impact assessment, enterprise governance framework, renewal negotiation playbook, and executive-level presentation.

Contractors must demonstrate a minimum of five previous enterprise Salesforce engagements of similar size and scope, public sector Salesforce experience, Certified Salesforce Architects and Administrators on the proposed team, experience with multi-org consolidation strategies, and documented cost savings from at least two comparable engagements. Preferred qualifications include public sector experience within the Salesforce ecosystem and enterprise agreement experience. Personnel must be capable of passing background checks and signing confidentiality agreements.

Quotes must be submitted electronically in OhioBuys as a single searchable PDF not exceeding 100 pages, with supporting native files (Word, Excel, PDF) in a compressed zip folder. Pricing must remain firm for 12 months from award; any subsequent adjustments require written justification based on verifiable market conditions. The contract will be awarded to the lowest responsive and responsible bidder, with DAS retaining the option to renew for up to two additional years based on satisfactory performance. Contractors must be registered to do business in Ohio and submit an Affirmation and Disclosure Form, proof of insurance, and a statement accepting all RFQ terms and conditions. Commercial general liability insurance of at least $2,000,000 per occurrence is required, with the State of Ohio named as additional insured.