Animal Shelter Management Software

Miami-Dade County is requesting proposals for an Animal Shelter Management Software solution inclusive of licensing, implementation, integration, configuration, data conversion, training, maintenance, and support services, with proposals due August 14, 2026. Small Business Enterprise (SBE) certified firms receive an additional 10% of technical evaluation points, and Miami-Dade County Local Certified Veteran Business Enterprises receive an additional 5% of technical points.

The software must support average daily intake of 100 animals, over 100 medical treatments daily, approximately 300 animals in care daily, and average outcomes of 100 animals daily. The solution must replace the existing Chameleon system while maintaining seamless operations and migrate more than 30 years of historical data, including at least 20 years of transaction history across pet licensing, medical records, enforcement activities, and operational records. Initial installation and go-live must occur within thirty calendar days from the effective contract date.

The system must integrate with multiple Miami-Dade County systems including the Enterprise Asset Management System, Inovah Cash Management System, INFORMS, 311 interface, and Geographic Information System. Compliance requirements include PCI-DSS standards, GDPR requirements, and NIST 800-series security standards. The software must operate on MS Server with SQL Server database, provide over 100 customizable ad hoc reports, and support unlimited licensing for an estimated 8,000 Miami-Dade County users (approximately 5,500 power users and 2,500 inquiry-only users). Technical support must include around-the-clock availability with escalation procedures ranging from fifteen-minute response times for critical issues to eight-hour response times for minor issues.

The contract term is five years with one five-year renewal option. Evaluation weights technical criteria at 70% and pricing at 30%. The County anticipates evaluation in August 2026 with a projected award date in October 2026.