30-26293-ITD Curam by Merative Software Subscription, Licenses, and Support RD2

The North Carolina Department of Health and Human Services (DHHS) Information Technology Division is requesting bids on Curam by Merative software subscription, licenses, and support services for the NC Families Accessing Services through Technology (NC FAST) program under IFB 30-26293-ITD, with bids due October 5, 2026 at 2:00 p.m. Eastern Time. Vendors must be authorized Curam by Merative resellers and may be required to provide an authorized reseller letter within seven calendar days of request.

The scope encompasses 21 distinct Curam product-line subscriptions with annual support renewals across modules including Business Intelligence and Analytics, Appeals, Outcome Management, Provider Management, Platform, Income Support, Evidence Broker, Life Event Management, and Verification Engine. Quantities per line item range from 11,000 to 1,027,240 authorized and professional authorized user units. The NC FAST program intends to migrate from Curam Version 7 to Version 8 during 2026, and quantities are subject to change based on program needs.

The contract term is three years with an option for two additional one-year renewal periods at the State's sole discretion. Vendors must submit pricing for three contract years and optional pricing for two renewal years. Payment terms are Net 30 days after invoice receipt or software acceptance, whichever is later, with annual support and maintenance fees invoiced 60 days prior to anniversary dates. Support service pricing increases are capped at five percent annually following the first contract year.

The State employs a Best Value Analysis, Lowest Price Technically Acceptable Source Selection Method. Vendors must comply with E-Verify requirements, disclose any work performed outside the United States, and restrict data processing to locations within the United States. If requested, vendors must complete a Vendor Readiness Assessment Report for state-hosted solutions within seven days. Contract award is anticipated for December 21, 2026. Bids are submitted electronically through the Ariba Sourcing Module. Contact restricted to designated purchasing lead Jace Bounds; contact with other parties may result in offer rejection.