258260 Engagifii Renewal CS27-002 RQ27*383282

The State of Alabama is seeking renewal of its Engagifii engagement management and constituent relationship platform contract, with proposals due September 25, 2026. This is a continuation of existing software licensing, system maintenance, technical support, and platform administration for a digital constituent relationship and service-request management system deployed across designated state agencies.

The scope encompasses software licensing renewal, system maintenance, technical support, and ongoing platform administration for the Engagifii platform. The contract renewal specifies performance requirements and service-level agreements for continued platform deployment, though the scope document does not detail specific response times, performance metrics, or operational parameters beyond reference to their inclusion.

The source does not disclose estimated contract value, contract term length, incumbent contractor identity, evaluation criteria, or procurement timeline beyond the September 25 proposal deadline. No pre-bid meeting, industry day, or question deadline is identified.