24-RQ278596-NM Atlassian Software Solution IFB Project

The North Carolina Department of Public Instruction, Office of Technology Services, is requesting bids for Atlassian software subscriptions under IFB 24-RQ278596-NM, with sealed bids due September 30, 2026 at 10:00 AM ET and a vendor question deadline of September 22, 2026 at 10:00 AM ET. This is a brand-specific procurement governed by the Atlassian-NC Department of Information Technology Master Agreement (ATL-001498147).

The scope includes five line items: Confluence Premium (Cloud Annual) for 100 users, Atlassian Guard Premium Annual for up to 100 users, Jira Premium Annual for up to 100 users, Service Collection Premium Annual for up to 100 agents, and Atlassian Platform Implementation and Initial Configuration Services. All cloud-based solutions must achieve GovRAMP security certification at the MEDIUM verified status level and comply with North Carolina's Statewide Data Classification and Handling Policy. Non-public data must be encrypted in transit and at rest; data processing must occur within the United States. Vendors must disclose workers located outside the United States and comply with E-Verify requirements.

Awardees must provide architecture diagrams, solution roadmaps, identity and access management protocols, disaster recovery and business continuity plans, and accessibility compliance documentation. Service level agreements require 99.9% availability with automatic service credits for underperformance. A ninety-day transition period is mandatory upon contract termination. Vendor liability is capped at two times the contract value except for damages covered by SLA or warranty.

The contract term is one year from execution, funded through receipts. Award will be made to one vendor using a Lowest Price Technically Acceptable Source Selection method under Best Value Analysis. The State has established a 10% contract retainage for performance accountability. Public bid opening is scheduled for September 30, 2026 at 10:00 AM ET via Microsoft Teams. Bids must be submitted electronically via the Ariba Sourcing Module in PDF or compatible format with signed execution pages.