VEEAM Software Renewal and Maintenance Support

Forecast Recompete Updated

Agency
Solicitation expected
Estimated value
$500,000 to $1,000,000
Set-aside
Total Small Business

Forecast facts

Anticipated award
Through
Acquisition strategy
Follow-on to Existing Contract
NAICS code
541519 Other Computer Related Services
Place of performance
Camp Springs, MD
Forecast number
F2026075691
Points of contact

Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.

About this forecast

Written by GovTribe AI ·

U.S. Citizenship and Immigration Services is conducting a Total Small Business recompete for annual Veeam software maintenance and support services, with solicitation release estimated for May 24, 2027, and award estimated for June 14, 2027. USCIS requires global 24/7 support for Severity 1 issues, unlimited support requests, product-specific remote technical support, online access to documentation and knowledge bases, education services, security and bug patch access, and upgrade rights to new product versions to support backup and recovery of virtualized IT environments across 100+ field sites and a central database server.

The estimated award value ranges from $500,000 to $1,000,000 under a Firm Fixed Price contract through NASA SEWP V, with a one-year period of performance from June 14, 2027, through June 13, 2028, at Camp Springs, Maryland. The incumbent contractor is Anacapa Micro Products, Inc. For requirements information, contact Liam Gihooly at liam.m.gilhooly@uscis.dhs.gov or (802) 734-4131; for administrative matters, contact Shamica Jackson at shamica.m.jackson@uscis.dhs.gov or (202) 316-7001.

Forecast text

The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Information and Technology (OIT) has a requirement to obtain Veeam software maintenance support. USCIS requires annual maintenance support for software licenses to ensure continuous operation and support. USCIS OIT has invested in Veeam software in the prior years, which they are currently utilizing. Since OIT owns Veeam software, it is a requirement to get annual maintenance renewed for those software licenses. Veeam software maintenance shall have the following: Global, 24x7 support for Severity 1 issues; unlimited number of support requests; product-specific remote tech support; online access to documentation and technical resources, knowledge base, and discussion forums; education services when the product does not function as described or expected; right of access to security and bug patches; and, right to upgrade to new product versions and revisions. The Veeam suite of software tools are used in support USCIS field operations. The utility is deployed to 100+ field sites as well as hosted on a central database server to manage the environment. This tool replaces existing backup solutions currently deployed to the field. Operators of the software include Enterprise Infrastructure Division (EID) and End User Support (EUS) divisions in OIT. The software provides recovery of virtualized applications and data. It provides backup and replication together in a single solution with support for VMware vSphere and Microsoft Hyper-V virtual environments that exist at USCIS. What it does: The Veeam software backs up our virtual IT environments. This provides USCIS a way to recover data in the event it is lost. Who it supports: The Veeam suite of software tools are used in support all of USCIS and its field operations. The utility is deployed to 100 field sites as well as hosted on a central database server to manage the environment. Why we need it: This tool replaced existing backup solutions that were deployed to the field. This software provides us a backup of data that exists in our IT virtual environments in case of emergency or disaster recovery.

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