TRANServe

Forecast New Requirement Updated

Agency
Solicitation expected
Estimated value
$5,000,000 to $9,900,000
Set-aside
No set-aside

Forecast facts

Anticipated award
Not on record
NAICS code
541611 Administrative Management and General Management Consulting Services
Place of performance
DC
Forecast number
52332
Points of contact

Forecast details come from the GSA Acquisition Gateway. Agencies' dates and values are estimates.

About this forecast

The Department of Transportation is procuring TRANServe transit benefit program support, including processing transit benefit applications, answering incoming calls and emails from customers, generating routine reports, and resolving customer inquiries related to the transit benefit program. The contract will encompass functional areas including Transit Benefit Administration and Business Office Support, Parking Administration, Customer Service Support for Agency Helpdesk and Call Center, Project Management, and Data Analytics and Metric Reporting. The estimated solicitation release date is December 31, 2026.

The estimated award value ranges from $5 million to $9.9 million under a Firm Fixed Price contract structure. Work is performed in Washington, DC. Sheila Dyson, U.S. Department of Transportation, is the point of contact at sheila.dyson@dot.gov.

Forecast text

TRANServe transit benefit program support involving processing transit benefit applications, answering incoming calls and daily emails from customers, generating routine reports, resolving customer inquiries related to the transit benefit, and providing support on new TRANServe initiatives. Functional areas include Transit Benefit Administration and Business Office Support, Parking Administration, Customer Service Support for Agency Helpdesk and Call Center, Project Management, and Data Analytics and Metric Reporting.

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