Technology Service Desk (TSD) Services - Bridge
Past Recompete Updated
- Agency
-
Customs and Border Protection
Department of Homeland Security
- Solicitation expected
- Estimated value
- $20,000,000 to $50,000,000
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Ashburn, VA
- Forecast number
- F2026072317
- Points of contact
-
- Katy Marin katy.marin@cbp.dhs.gov (520) 409-9881
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT) is seeking a contractor to provide Technology Service Desk (TSD) operations on a 24x7x365 basis. The TSD will serve as the primary point of contact for incoming calls, emails, and self-service requests, with responsibilities including documenting, diagnosing, and tracking reported issues and requests across all CBP systems. The solicitation is forecasted for release on March 13, 2026, with an estimated award date of June 16, 2026.
This recompete opportunity is exclusively set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and carries an estimated award value between $20 million and $50 million under a Firm Fixed Price contract. The service desk will provide global support to CBP customers, authorized enforcement agencies, and authorized members of the Office of Trade, with performance based in Ashburn, Virginia over an estimated period from June 16, 2026 through June 15, 2027. For additional information, interested parties may contact Katy Marin at katy.marin@cbp.dhs.gov or (520) 409-9881, or David K. Harrod, the Small Business Coordinator, at David.K.Harrod@cbp.dhs.gov or (202) 553-6456.
Forecast text
The U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT) have a requirement to provide Technology Service Desk (TSD) operations 24x7x365. The TSD is the primary point of contact for answering and responding to incoming calls, emails, self service requests and reports of information system problems by documenting, diagnosing, and tracking reported issues/requests of all CBP systems of data and communications with end-users. CBP technology support services provide global support to ensure CBP customers as well as other authorized enforcement agencies and authorized members of the Office of Trade (OT) have access to the systems needed to accomplish their mission.
Acquisition Strategy: SDVOSB
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