software renewal for ServiceNow subscriptions Licenses
Past New Requirement Updated
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Solicitation expected
- Estimated value
- $2,000,000 to $5,000,000
- Set-aside
- Competitive 8(a)
Forecast facts
- Anticipated award
- Through
- NAICS code
- 511210 Software Publishers
- Place of performance
- Washington, DC
- Forecast number
- F2026073398
- Points of contact
-
- Sharon Weis sharon.weis@fema.dhs.gov (540) 419-6020
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Federal Emergency Management Agency is procuring ServiceNow Software as a Service (SaaS) subscriptions renewal under a competitive 8(a) set-aside through NASA SEWP V, with solicitation release estimated for 2026-07-22 and award estimated for 2026-08-10. The procurement covers incident management, problem management, service operations workspace, change and configuration management, asset management, self-service catalog, discovery asset identification, and configuration management database population to support FEMA's Office of the Chief Information Officer and critical disaster preparedness operations.
The estimated award value ranges from $2 million to $5 million under a firm fixed-price contract with performance location in Washington, DC and a period of performance from 2026-08-10 through 2027-06-27. The contracting office is 70FA31-OCPO (IT Development and Sustainment); the requirements contact is Sharon Weis at sharon.weis@fema.dhs.gov or (540) 419-6020, and the Small Business Coordinator is Amy Connolly at FEMA-SB@fema.dhs.gov or (202) 714-2706.
Forecast text
ServiceNow SaaS solutions are critical to FEMA’s mission. FEMA currently has a contract in place for ServiceNow Software as a Service (SaaS). Software’s capabilities are as follows:
• Incident Management - Identify affective services and identify remediation path
• Problem Management - Identify root causes and document trends
• Service Operations Workspace - Service Operations Workspace for the Tier 1 Helpdesk to improve technician efficiency, provide a single place for documenting and fulfilling tasks, ability to log
interactions and allow for a seamless handoff from the chatbot.
• Change and Configuration Management - Obtain visibility into services and infrastructure dependencies
• Asset Management - Maintain accountability of assets and ensure compliance
• Provide a Self-Service catalog where end-users can submit IT issues to OCIO and CDP administrators
• ServiceNow’s Discovery asset identification
• Populate ServiceNow’s Configuration Management Data Base (CMDB) to track and manage OCIO and CDP IT assets
• Access to interactive dashboards containing pre-defined reports as well as the ability to easily configure other reports to support daily operational tasks and reporting needs
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